Retail Data Support Admin
Sacramento, California, United States
Support and Service
Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job… Just be prepared to dream big. We have an opportunity for a Retail Data Support Admin to join the Retail Business Operations team. You’ll be supporting processes and procedures for Retail Data Governance.
- Demonstrated understanding of the business and master data management concepts.
- Ability to use online resources (i.e. D&B Hoovers) to validate business customer information.
- Familiarity with master data management (MDM) solutions
- Experience using various customer relationship management (CRM) solutions.
In this role you will ensure business records in Apple’s customer relationship management (CRM) solution meet Apple’s minimum quality standards. Key Responsibilities - Review and analyze retail master data requests for business customer (CRM) records. - Utilize a master data management solution and Apple’s CRM to resolve data quality problems. This includes but is not limited to editing, merging and un-merging records. - Analyze and resolve CRM data quality issues detected through quality controls. - Enable visibility of CRM sales accounts through account team assignments in Apple’s territory management solution.