Program Manager, Global Repair Center Capacity Planning & Operations

Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain


Posted: Nov 21, 2018
Weekly Hours: 40
Role Number: 200012248
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Key Qualifications

  • Solid track record successfully supporting service or production operation with both technical and business responsibilities
  • Strong analytical data driven capabilities and negotiation skills
  • Demonstrated cross functional leadership


Apple is seeking an experienced and highly motivated program manager to support AppleCare's mail-in service channel globally with a focus on capacity planning and operations management. This position will be part of the global NPI team for mail-in service but will also support sustaining activities. You have a solid track record of handling multiple projects of varying degrees of complexity in both technical and business capacities across cross functional teams, excellent planning and operational execution experience, and sustained excellent performance as measured by key performance indicators. You are equally capable of supporting both tactical and strategic initiatives with a focus driving extraordinary customer experience while providing status to peers, executive management and 3rd party vendors. The ability to both work independently and as part of a large cross functional team is essential. RESPONSIBILITIES INCLUDE: - Lead operational capacity planning activities for NPI and sustaining repair center operations for various apple products - Collaborate with multiple teams to analyze and forecast worldwide demand for repair centers taking various service strategies and programs into account - Generate special program mail-in forecasts based on Business Intelligence team’s input - Run regular forecast reviews with Senior leadership - Drive strategic efforts to support the service business - Engage with cross functional teams to prioritize repair center activities - Identify enhancements to drive improvements in customer satisfaction and service operations - Develop tools to drive improvements in forecast generation, efficiencies in reporting and performing ad-hoc analysis - Drive scenario planning for requests from product operations, logistics, finance, corporate procurement and other stakeholders

Education & Experience

BS Engineering degree, Masters or MBA preferred

Additional Requirements

  • - Strong solution focused work ethic with a high degree of flexibility supporting numerous projects of varying complexity and priority.
  • - Shown ability to develop solutions and strategies based on analysis.
  • - Supply Chain Planning Experience.
  • - No travel required