Site Reliability Engineer

Santa Clara Valley (Cupertino), California, United States
Software and Services


Posted: Dec 17, 2018
Weekly Hours: 40
Role Number: 200017649
The Program Engineering Productivity & Quality (EPQ) Device Services team is seeking a results driven and meticulously organized lab engineer. We manage a fleet of thousands of Apple devices used in a centralized, automated test system which is a critical tool used by engineers developing for iOS, watchOS, tvOS, and macOS. This position will provide the opportunity to work with the latest Apple hardware and software and be part of a rapidly growing organization. In this position, you will be responsible for supporting lab automation used by Software Engineering testing code changes to components.

Key Qualifications

  • 2+ years experience administrating software services in Unix environment and automated provisioning of systems
  • 2+ years developing automation (Python or shell scripting)
  • Knowledge of Salt, Puppet, Ansible or other configuration management tools
  • Experience with using/administrating macOS, iOS
  • Familiarity with Git or other source control systems
  • Proven ability to plan and communicate priorities to management
  • Excellent communication skills are a requirement due to the high level of interaction with engineering teams, management, and other organizations within Apple
  • Creative thinker and strong problem solver with meticulous attention to detail
  • Highly organized, creative, motivated, and passionate about achieving results


We are looking for a motivated and service oriented individual, who loves working on infrastructure. You must enjoy working on multiple concurrent projects in a fast-paced environment that fosters growth, teamwork and innovation. Responsibilities include: Maintaining a fleet of hundreds of iOS/macOS devices and peripherals across multiple labs Ensure devices and systems are up and available for testing Provisioning and deployment of released/unreleased hardware Debugging and trouble shooting device hardware/software failures Developing scripts and automation for managing machine configuration and software deployment Provide support to engineering in debugging systems This position has a regularly scheduled on-call rotation

Education & Experience

BS in Computer Science or Computer Engineering

Additional Requirements

  • Experience in Data Centers or high availability centers
  • Experience working in fast paced engineering environments
  • Demonstrable skills in troubleshooting iOS/macOS
  • Experience working with RESTful services