CRM Ecommerce Functional Analyst

Austin, Texas, United States
Software and Services


Posted: Dec 6, 2018
Weekly Hours: 40
Role Number: 200018490
The people here at Apple don’t just build products — we craft the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you deeply accountable for your work? Your passion for product ownership and track record will prove critical to your success on our team. SAP CRM Ecommerce Functional Analyst is a position within the corporate Information Systems and Technology (IS&T) SAP team and this position will be key to our B2B E-commerce application space. You are self-directed and motivated with strong SAP CRM E-commerce (aka ISA/Web-Channel) business process and configuration experience. In this position you will be required to have both business process skills as well as technical leadership skills, to be able to design and implement secure, scalable and sustainable solutions. It also requires you to have the ability to create process flows, functional specifications and work with both onsite and offshore resources to build and test solutions, solve problems and resolve issues under pressure to meet timelines and present solutions to multiple levels of management. As the Functional Analyst you will be partnering with business to drive transactional e-Commerce experiences between Apple and Business Customers worldwide and identify opportunities and execute initiatives that drives success on the B2B Web Platform. This is a tremendous opportunity for someone who has the ability to own and drive initiatives and a passion to work in a highly integrated global solution platform that brings a great shopping experience to the B2B customers. Be ready to make something great when you come here. Dynamic, inspiring people and innovative, industry-defining technologies are the norm at Apple. The people who work here have reinvented and defined entire industries with our products and services. The same passion for innovation also applies to our business practices - strengthening our commitment to leave the world better than we found it. You should join Apple if you want to help deliver the next amazing Apple product.

Key Qualifications

  • Eight plus years of experience with SAP CRM B2B Internet Sales Application (ISA)
  • Five plus complete life-cycle implementations of SAP CRM B2B Internet Sales Application in a functional lead capacity
  • Two plus implementations on SAP CRM 7.0 for a global, multinational corporation involving multi-currency and multi-language
  • In-depth technical knowledge of SAP CRM Internet Sales Application (ISA) as well as supporting business processes
  • Extensive configuration experience with SAP CRM B2B Internet Sales Application (ISA)
  • Experience in extending and modifying SAP CRM ISA B2B Web Channel application and customizing of SAP CRM
  • Experience in Web Application design, development of high available, and heavy traffic web applications
  • Experience in load testing and security of Web applications
  • Experience in handling localization and translation
  • Excellent knowledge in Product catalog, TREX integration, Web content management system and integration with third party package solutions
  • SAP CRM Master Data, Order Management, and Pricing configuration experience
  • Ability to stay focused and prioritize a heavy workload while achieving extraordinary quality
  • You are upbeat, adaptable, and results oriented with a positive attitude
  • You have excellent judgment and integrity with the ability to make timely and sound decisions
  • Demonstrable ability to complete multiple tasks under pressure without direct supervision.
  • Excellent planner and team leader
  • Superb communication, presentation and facilitation skills
  • Experience or exposure to SAP SD (Sales and Distribution) module configuration within ECC
  • Excellent Web content and design technology skills with proven knowledge of Internet standards and protocols
  • High Tech industry experience


Extensive experience in implementation and maintenance of SAP CRM E-commerce applications, good analytical skills and team leadership abilities are required. Responsibilities include review of business requirements, evolve solutions, engaging business throughout the solution development and provide technical leadership and advice as needed. As the SAP CRM E-Commerce Functional Analyst, you will work in a heavily cross- functional environment involving multiple organizations within Apple IS&T to sustain existing application platform and to lead new initiatives in the e-Commerce space. The role will require strong influence and persuasion skills along with excellent configuration and development skills in order to seamlessly integrate SAP CRM and front end solutions.

Education & Experience

MS/BS in Computer Science, Business or equivalent experience

Additional Requirements