Manager, Video Services

Santa Clara Valley (Cupertino), California, United States
Software and Services


Role Number:200019695
The Apple Media Products Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple’s unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, flexible, and multi-functional, offering greater exposure to the array of opportunities here. Apple Media Products is looking for a forward-thinking self starter to own the Video Service Operations team. A great leader and engineer, and a visionary who can review, plan and influence key innovations and business processes that will deliver the premier video experiences for the users.

Key Qualifications

  • You bring experience in a number of the following areas:
  • Leading or running distributed systems and delivering internet services at scale
  • Working in Linux or Unix environments and ability to tune for performance (e.g. disk or memory)
  • Systems configuration management with DevOps and automation tools (e.g. chef, Jenkins)
  • Systems monitoring experience with tools like Nagios
  • Fluent with scripting languages like perl, bash, php, python etc
  • You have experience with other systems like containers and message queues (e.g. Kafka, Apache, Jetty)
  • Infrastructure knowledge of networks, CDNs, load balancers
  • Agile development with code tools like svn and git
  • In-depth knowledge of video ecosystem and delivery of large scale video
  • You have an aptitude to independently network, learn, and influence multi-functional teams both business and technical
  • Great written and interpersonal skills
  • You have a track record of reorganizing, planning and delivering against key achievements
  • Proven ability to deliver solutions that are maintainable, understandable and diagnosable


Apple Media Products has an opportunity for an Operations leader to drive tools, monitoring, and processes to support its dynamic growth. Join our exciting team that is dedicated to providing the highest quality video products to our customers. Our team is responsible for the software that drive real-time end-to-end video service quality and influence the performance and architecture of delivering video. We seek a standout colleague who is able to tackle problems under a tight deadline constraints and deliver imaginative solutions. Responsibilities will include: tools and applications to support measuring and monitoring video quality, building data analytics and real-time dashboards, driving processes to detect, react and tackle customer issues, and finally working across Apple from customer care to core platforms to build the capabilities.

Education & Experience

Bachelor’s degree in Computer Science and Engineering or related field 10+ years of industry experience

Additional Requirements