AppleCare Senior Planning Manager

Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain


Posted: Jun 27, 2019
Weekly Hours: 40
Role Number: 200063112
The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Do you care passionately about customers? Do you love the intense challenge of managing a dynamic global supply-chain? If so, this opportunity is for you. This is a leadership role in AppleCare’s Supply Planning & Procurement organization requiring deep materials management expertise coupled with extraordinary team building and development skills.

Key Qualifications

  • 5 - 10 years of experience in a Service, Manufacturing or Logistics Operation
  • 5+ years in a managerial role
  • Experience in materials planning required
  • Exemplary communication skills
  • Ability to inspire a team to excellence in customer service
  • Strong Excel skills
  • Analytical with an exceptional attention to detail
  • Experience with executive-level reporting


You will lead all planning, purchasing & inventory management activities for several commodities in AppleCare, Apple’s service organization You will be responsible for the overall operational effectiveness of your extended team including order fill rates, inventory levels, backlog, repair turnaround times and supply-chain cost reductions. In addition, you will: - Lead operational improvement projects with project teams spanning all functional areas - Help set and implement long-term strategy for AppleCare supply-chain - Build and develop a team of buyers and planners capable of meeting the challenges of Apple’s dynamic and ever- changing environment - Balance workloads and drive daily execution to hit customer service & inventory targets - Support and develop supply-chain models that can help with problem-solving and trouble-shooting - Foster development of improved supply-chain processes for materials team - Assist in expediting deliveries and escalating performance concerns with suppliers and partners

Education & Experience

Bachelor's degree required

Additional Requirements