Customer Service & Safety Specialist
Santa Clara Valley (Cupertino), California, United States
Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you have an interest in protecting Apple, our employees, and our customers? Apple’s Global Security Operations team is seeking exceptional, customer service oriented, self- motivated leaders to work as Customer Service and Safety (CSS) Specialists. CSS Specialists provide 24/7/365 security coverage and support to Apple’s employees, customers, and properties throughout the Santa Clara Valley. While a security background is helpful, we will strongly consider individuals from any and all other professions. The ideal specialist will have an extraordinary work ethic, a willingness to hold others and to be held accountable, a desire to be part of a growing team, and the ability to connect with a diverse group of employees, customers, and visitors. This is a physical job that requires the ability to work in a number of different environments and terrains as well as frequent travel between Apple buildings and/or campuses.
- Desire to be a great team mate, demonstrating enthusiasm and a positive attitude with the ability to deliver a high level of customer service
- Flexibility to work a variety of shifts (nights, weekends, holidays) and willingness to assist the team with overtime when needed
- Must possess (or be able to possess through provided training) and maintain BSIS PSO License
- Ability to work with a sense of purpose and exercise good judgment, even in stressful situations.
- Strong interpersonal skills and an ability to communicate effectively with all levels of management
You must possess strong critical thinking skills and the ability to build effective, trust-based relationships with key partners inside and outside of Global Security. Some CSS Specialist duties may include: Assist Apple employees, customers, and visitors with questions, directions, and general inquiries Provide visible patrol presence ensuring customer service and safety to Apple’s employees, customers, visitors, and properties throughout the Santa Clara Valley Respond to medical emergencies and provide basic first aid, CPR, and AED as certified Conduct exterior door checks to ensure doors are secure and functioning properly Conduct exterior building checks for glass breaks, maintenance issues or hazards Ensure that all necessary equipment (including radios, bikes, and vehicles) and accessories are in proper operating condition. This requires regular inspection of equipment to ensure serviceability. Work with other Apple employees at special events, such as product launches, shareholder meetings, communications meetings, and other events that require safety and security support Participate in daily briefings to receive updated information in preparation of shift PHYSICAL AND ENVIRONMENTAL FACTORS Customer Service and Safety Specialists must be able to: Successfully complete required training, including CPR, AED (Automated External Defibrillator) use, vehicle training, [other] Operate a variety of equipment and tools, including driving vehicles, operating bikes or other alternative methods of travel (if adopted), and using telephones, security systems, computer or workstation keyboards, and hand-held equipment (such as a radio, iPad, cell phone, etc.) Perform repetitive actions such as standing at a static post, getting in and out of a vehicle, using hand-held radio equipment and flashlight, writing/typing reports, and carrying safety equipment including cones, medical bags, etc. Operate vehicle, bike, or alternative methods of travel in a safe and prudent manner The Customer Service and Safety Specialist will be exposed to the following environments while performing their duties: Exposure to computer screens Temperature controlled environment while indoors Inclement weather to include heat/cold, rain and wind (both while driving and outside of a vehicle) Possibility of personal danger, including armed and/or dangerous people, fire and medical situations, and other hazards associated with natural and man-made disasters
Education & Experience
High School diploma (or GED) required. Some college or equivalent professional experience preferred.