Business Operations Manager, App Store

Santa Clara Valley (Cupertino), California, United States


Role Number:200080963
We’ve all found apps we love and apps that have changed our lives. Apps transform the ways we learn, work, travel, have fun, and pursue our passions. In 2008, the App Store launched with 500 apps. Now there are more than two million. And so our team challenged ourselves: How can we offer more perspective and insight? How do we showcase the work of creative developers? How can we make the App Store a place our hundreds of millions of customers will want to visit every single day? We’re hiring people who want to help make that happen. We are seeking a hardworking and passionate individual to join the App Store Business Operations team. You will work on opportunities to optimize global business operations of the App Store for iOS, Mac, iMessage, Apple TV, and Apple Watch and support the development and roll-out of innovative processes and technology solutions that will increase efficiencies and scale the business.

Key Qualifications

  • 5 years of experience in business operations, product management and/ or digital transformation projects, mobile app or game production experience preferred
  • 3+ years of relevant experience in management consulting or at a high-growth technology firm
  • Experience with content management systems, customer relationship management tools and digital/content supply chain and operations
  • Experience working on a global scale across all levels of the organization and managing the implementation of complex projects
  • Strong quantitative analytical skills and experience developing dashboards and reporting tools using spreadsheet applications, Tableau etc.
  • Ability to synthesize large amount of information and data to create a clear story digestible to different types of audience - business, engineering, executives etc
  • Excellent business sense, project management skills, relationship management skills, and the ability to understand and resolve complex business issues
  • Excellent communication skills (written and verbal) and presentation skills
  • Have an enthusiastic outlook to problem solving and willingness to adapt in a highly demanding, collaborative and fast-paced environment with rapidly changing direction and new challenges
  • Knowledge of the iOS, macOS and App Store ecosystem a plus
  • Experience with the app development process is a plus
  • Experience with programming languages such as Python a plus
  • Experience with Agile Software Development / Project Management methodologies a plus


- Work with cross functional global teams and senior management to enhance the development of business process and technology roadmaps that align with long term divisional strategies - You will analyze current state operations and propose workflows and tool solutions that drive improvements to the organization WW or for addressing country-specific needs - You will partner with key decision makers across Business Management, Product, Editorial etc. to identify and define short term and long term solutions to operational challenges - Document business requirements for process improvements/ technology solutions and prioritize these in alignment with strategic business goals - Work with internal engineering teams, and external vendors as needed, to support the build and implementation of tools that promote the growth of the business; you will track risks/issues with development, ensure business requirements are met and advocate for future enhancements - Develop and document process flows and related tool guidance for new business processes resulting from business initiatives - Support leadership in implementing new ideas effectively within the Apple culture and managing changes to maximize the partner adoption of new tools or processes - You will define operational metrics and develop dashboards and other reporting tools for business partners and leadership to understand business performance

Education & Experience

Undergraduate degree in Operations, Business or related field preferred; Advanced degree a plus

Additional Requirements