Americas Readiness Program Manager

Austin, Texas, United States
Operations and Supply Chain


Posted: Jul 30, 2019
Weekly Hours: 40
Role Number: 200084473
The Americas Readiness Program Manager will drive and oversee new product introductions (NPI) throughout the Americas region, with project scope focusing on the period between production ramp and product on-shelf. In this position, you will liaise with their regional counterparts and project teams, as well as their Worldwide counterparts, and will define the Plan of Record (POR) that will be used to drive their NPI project. In the development of the project POR, you will learn the business processes of contributing teams across the operations organization, and will be expected to apply this knowledge to minimize risk and improve success within their respective projects.

Key Qualifications

  • Experience/expertise in Apple Online Store(AOS) Service/Escalations/Support preferred
  • Understanding of Apple’s order fulfillment process
  • Solid understanding of AOS policies and procedures
  • Strong Excel and SAP skills
  • Strong verbal and written communication skills
  • Organizational skills and ability to multi-task
  • Excellent data analysis and presentation abilities
  • Detail oriented and ambitious individual able to function effectively when working independently or in a team
  • Ability to operate in a dynamic, fast-paced environment
  • Ability to maintain patience and a positive attitude in a meaningful environment


- Act as an escalation point for Operations related Executive Escalations working with Ops partners to provide root cause and corrective actions - Investigate and resolve delivery related issues in partnership with Logistics and Logistics Services - Participate in project planning, set up, and testing/validation for NPI and Delivery related fulfillment projects - Work cross-functionally across Operations, AOS, and the regions to determine standard methodologies, develop creative solutions, and provide an amazing customer experience

Education & Experience

BA/BS Degree required

Additional Requirements