Post Market Surveillance Analyst
Santa Clara Valley (Cupertino), California, United States
Our ever-evolving suite of fitness and Health features in iPhone and Watch are helping our users live more active, healthier lives. Be ready to make something great when you come here. Dynamic, inspiring people and innovative, industry-defining technologies are the norm at Apple. The people who work here have reinvented and defined entire industries with our products and services. The same dedication to innovation also applies to our business practices - strengthening our commitment to leave the world better than we found it. If you care deeply about impacting user health in meaninful ways, we'd love to talk with you.
- 5+ years of Quality/ Post Market Experience
- Experience with risk management is highly preferred
- You'll have experience with high volume complaints
- You are well organized and able to take initiative in an ambiguous environment
- You are a great teammate, willing to help out where needed
- Passion and drive to support a great customer experience
The Post Market Surveillance Analyst is responsible for performing the domestic and international product surveillance activities. You'll be responsible for all administrative activities associated with the post market surveillance program including, but not limited to, reviewing, managing and closing complaints records; evaluating customer feedback and adverse event reporting. Additional activities will include supporting product introduction activities, process development / improvement and working with cross functional teams to ensure a comprehensive post market program.
Education & Experience
BS/MS in a related science discipline
- 3-5 years of Quality/Compliance team management in a medical device or digital health organization
- Good organizational and management skills
- Excellent communication skills
- Proven ability to work cross functionally