Engineering Project Manager - Self Service Engineering

Santa Clara Valley (Cupertino), California, United States
Software and Services


Weekly Hours: 40
Role Number:200085227
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple’s SSE Team has built systems for large-scale data science applications in the area of AppleCare Online Support. We work on many high-impact projects that help us improve how AppleCare supports it billions of customers. We use the latest in open source technology for big data management and machine learning. We work with several business groups in AppleCare to manage many streams of Apple-scale data from online support channels. We bring it all together and extract the value. We do all this with an exceptional group of software engineers, data scientists, dev-ops engineers and managers. Apple is seeking an extraordinary senior engineering project manager with deep understanding and genuine passion for technology. You will have the right mix of technical and project management skills to successfully deliver complex cross-functional projects in Apple’s fast-paced environment. You also need to exude strong collaboration skills, including the ability to mentor and be mentored.

Key Qualifications

  • 5+ years combined experience in engineering and project management
  • Excellent communication, organizational and leadership skills with ability to filter and distill relevant information for the right audience
  • Understands and deals well with rapid development cycles; remains flexible and calm in the face of ambiguity; drive clarity
  • Detailed knowledge and understanding of software development lifecycle with experience in Agile and Waterfall methodologies
  • Detailed project tracking and track record of meeting work you're doing
  • Experience working with operations team, vendors and contractors
  • Strong engineering / technical background
  • Knowledge of key architecture components
  • Able to effectively interact, influence and communicate at various levels of the organization


Join Apple's Self Service Engineering Team as an Engineering Project Manager. In this role you are expected to partner with the business teams we work with to deliver on programs that are focussed on helping improve AppleCare quality and processes using big data and machine learning to better understand customer needs and intents. You would working with various engineering teams to enhance the platform we have built and develop new integrations. Lead the team in delivering solutions at the highest standard that meets business and Apple goals, while maintaining industry and Apple Information Technology best standards. - Lead cross-functional teams with only consultative direction from management. In addition, this role will be responsible for the following: - Successfully develop and execute work plans by leading scope, schedule, deliverables, and resource allocation - Actively and expertly collaborate with business and engineering teams on innovative solutions, requirements, scope, and project deliverables - Proactively identify and communicate project issues and risks - Prioritize issues while negotiating and setting appropriate expectations with team members, stakeholders and senior management - Prioritize team activities and drive resolution of issues across all areas of the project - Lead the development of technical documentation and post-launch support

Education & Experience

BA/BS in Computer Science or related field with 3-5 years or equivalent experience. Project Management certification a plus

Additional Requirements