Device Management and Operations Engineer

Santa Clara Valley (Cupertino), California, United States
Software and Services

Summary

Posted: Sep 18, 2019
Weekly Hours: 40
Role Number: 200087500
Imagine what you could do here At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As a member of the Retail Systems team, you will work to handle, secure and support all Apple Retail devices worldwide. You will help support the development, deployment and support of new tools focused on MDM for MacOS and iOS platforms as well as supporting applications, tools and infrastructure.

Key Qualifications

  • Thorough experience with scripting; Python and shell strongly preferred
  • Expertise with fixing complex OS, database, network configuration, and applications server issues
  • Familiarity with continuous delivery systems and GIT; ability to define branching, tagging, and code merging strategies
  • Familiarity with both front-end and back-end web technologies (HTTP, API, XML, JSON, etc… )
  • Excellent problem solving, critical thinking and communications skills
  • Experience with MDM and MDM protocols, focusing on macOS and iOS
  • In-depth JAMF Pro experience with large scale deployments for macOS and iOS strongly preferred; JAMF Pro certification a strong plus
  • Strong troubleshooting ability and comfort/proficient in providing end-user support; can take steps to isolate issues and resolve root cause through investigative analysis
  • Experience in a production support role with an understanding of tools and processes for supporting a large global organization and user base

Description

The Retail Systems team is looking for an excellent DevOps engineer to help support and secure our rapidly growing MDM platform and ensure it is manageable, scalable, and reliable. This role is key in supporting and assisting in the deployment and expansion of systems using MDM as well as the development and maintenance of supporting tools and applications to Retail devices. This is a highly technical hands-on role which requires in-depth technical understanding of software, hardware, networking, and the Internet taking a holistic view of complex systems. You should be comfortable with multiple disciplines from within the computer science landscape. We deal with API design, Cryptography, Networking and policy enforcement issues just to name a few areas. We are looking for a candidate who is self-driven, can constantly research and suggest latest technologies, independently troubleshoot technical issues, and work with teams of developers, engineering project managers, test engineers, and end users. As a member of the team, you will lead by example and believe that teams and not individuals accomplish great things. Participation in a 24/7 on-call support rotation is required for this role.

Education & Experience

BS in Computer Science or equivalent work experience

Additional Requirements

  • Use of ServiceNow or similar incident management system
  • Experience with critical ticket management including crisis communications, incident coordination, and root cause analysis
  • Uncommon customer service skills