Pricing Analyst, AppleCare

Santa Clara Valley (Cupertino), California, United States
Corporate Functions


Posted: Aug 23, 2019
Weekly Hours: 40
Role Number: 200090029
Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. We bring passion and dedication to our customers and if you bring it to your job....there's no telling what we will accomplish. AppleCare Finance is a fast-moving, dynamic organization that provides the world’s best post sales customer support. The AppleCare Finance team is closely aligned with the business and is one of the best partners to the organizations inside of Apple. AppleCare Finance is looking for a highly motivated problem solver to join the WW Pricing Team to support our dynamic AppleCare business and transform the way we do pricing.

Key Qualifications

  • 5+ years of experience
  • System and business application skills including SAP, Excel/Excel Macros, JavaScript or other scripting languages, Filemaker or other database tools. SQL and Tableau skills will be a plus.
  • Proven experience developing processes and/or improving existing processes, with desire to inspire change across the team and Apple as an organization
  • Sharp attention to detail yet, understand the big picture
  • Skilled at meeting tight deadlines, thinking globally and collaborating cross-functionally
  • Strong problem solving and prioritization skills
  • Ability to work comfortably with high level of ambiguity and complexity
  • Ability to navigate through a large organization
  • Strong business modeling and analytical skills


AppleCare Pricing Team is looking for a Pricing Analyst who will be responsible for global out of warranty and program pricing implementation for a variety of product lines and service parts worldwide. This team member will also coordinate pricing processes, research pricing issues and customer concerns, and conduct system enhancement testing to meet the growing demands of the Business. Pricing accuracy will be a primary objective for this role interfacing extensively with AppleCare’s pricing tool (APT), SAP and Apple’s repair and order management web tool (GSX). As Pricing Analyst, you will work cross-functionally with Product Marketing, Business Development, Channel Services, Engineering, Material Planning, and regional business partners to support the price setting process of AppleCare's product launches. The role will involve a high volume of discreet pricing elements to maintain and therefore attention to detail is critical. This position requires an individual who is a strong teammate, has experience with database systems, and technical knowledge on process automation, such as scripting, a good working knowledge of SAP and Excel and excellent attention to detail. You will continuously look for opportunities to improve processes and have a history of problem solving. The analyst will work effectively in a fast-pace environment, with changing priorities and often with tight time constraints.

Education & Experience

BS / BA degree in Business or Computer Science We promote innovation and new technology to further improve our creative output. Dynamic, smart people and inspiring, innovative technologies are the norm here. You will be part of building an extraordinary search team. We're looking for a talented and passionate person to join this amazing team, if you feel this is you, we'd love to hear from you.

Additional Requirements