Santa Clara Valley (Cupertino), California, United States
JOB SUMMARY Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Have you ever wondered who is responsible for the ongoing monitoring and analyzing of security threats at Apple? Or how employees are directed towards the help that they need? Apple seeks an extraordinary, customer service focused and motivated person to join our Global Security Operations Center (GSOC) Team as a Control Room Operator. This is an interesting and challenging role responsible for the safety and security of Apple employees, customers, and its buildings world-wide. We prefer that you have a GSOC or communications center background but will strongly consider a background from outside the security field. We know that the right person can be trained for the job.
- Customer service experience
- Flexibility to work various shifts in a 24X7 operation
- Dependable, reliable, enthusiastic and has a drive for results
- Ability to work independently and as an integral member of the team
- Strong written and verbal communication skills
- Ability to multitask and maintain excellent attention to detail in a dynamic work environment
- Strong typing and computer skills needed
Work as part of a customer service team in our 24 X 7 Global Security Operations Center (GSOC). You will have responsibilities that include: - Answer calls from employees globally, understand their needs, provide options for resolution, and raise issues to the appropriate resources for resolution. - Use technology to monitor and investigate alarms in various Apple buildings globally, dispatch Customer Service and Safety Specialists in the field, and coordinate larger issues with public safety agencies and the leadership team. - This position will support key business partners and enable Global Security initiatives that ensure a safe and secure environment. - Work closely with all Global Security teams (Operations, Crisis Management, Environmental Health & Safety, Intelligence, Investigations, Data Centers, as well as Facilities, Legal and HR. - Use GSOC software and systems for communications, video review, crisis management response, record keeping, and access control. - May be assigned to specialty role which are an extension of the GSOC. - Ability to write comprehensive incident summaries following events. - Assist in training and mentoring new operators in support of the GSOC team.
Education & Experience
High School diploma (or GED) required Some college or equivalent professional experience preferred
- Previous GSOC or dispatching experience is a plus, but not required