Technical Product Manager

Austin, Texas, United States
Software and Services


Role Number:200090893
Imagine what you can do at a company that enables you to do the best work of your life, and surrounds you with the people and resources to accomplish that goal. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Our team builds innovative Contact Center Operations and Team Manager solutions that enable Apple to be the global leader in customer support satisfaction. In this role, you will contribute to the mission of delivering innovative solutions in our world class Contact Centers. In working with engineering managers, business leaders, or end users you will drive product strategy and partner closely with cross-functional teams to define and deliver on the next generation of these solutions. If you are passionate about technology and a strategic thinker, we welcome you to apply!

Key Qualifications

  • Experience with product management or product design with a focus on software products and technologies in an enterprise environment
  • Strong technical skills in the development of web and mobile applications
  • Prior Experience working in Java, Python, SQL is preferred
  • Experience in doing data analysis to drive decisions
  • Identifying Key Performance Metrics to measure product success
  • Experience in driving product vision and future roadmap
  • Strong problem solving, negotiating, influencing, conflict resolution and decision-making skills
  • Proven experience with business and technical requirements analysis, feasibility, business process modeling/mapping, methodology development, and data modeling
  • Skilled at developing and exercising cross-functional influence, translating requirements between business owners and functional/technical team
  • Enthusiastically initiates, develops, and maintains effective working relationships within the organization
  • Work collaboratively with different teams to design and execute on a given technical solution, managing multiple initiatives, and define roadmaps
  • Proven track record of thinking creatively and exploring new approaches to problem solving
  • Strong written, verbal, and presentation abilities a requirement
  • Keen eye for detail and stubborn resolve to drive to high quality deliverables
  • Preferred experience in developing user experience and UI mockups
  • Preferred experience in Machine Learning


Drive the vision, strategy, leadership, and overall success for our products and platforms in Apple Contact Centers used by Operations and Team Managers. You are a Product Manager responsible for exciting and transformative products. Through collaboration, you will define reusable feature-sets with a clear roadmap, affecting thousands of users. You are responsible for influencing various partners through mock-ups and presentations using industry trends, standards, and key business drivers where applicable. Communication will be critical as you will need to be able to affectively communicate with executive management, business partners, architects, and other product managers.

Education & Experience

BS degree or equivalent field with 5+ years experience. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. If you’d like more information about your EEO rights as an applicant, please click here. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please click here. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you are applying for a position in San Francisco, please click here. Apple participates in the E-Verify program in certain locations as required by law. Learn more. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Learn more. Apple is a drug-free workplace. Learn more.

Additional Requirements

  • You are inquisitive, analytical, and a can-do problem solver
  • You are positive, entrepreneurial in spirit while goal-oriented and focused on results
  • A self-starter that takes initiative and can work independently as well as collaborate with team members and leaders across the organization
  • Well-organized and focused with high attention to detail
  • Passion with sense of ownership and drive to deliver the best
  • Direct, plain-spoken; conveys a genuine/authentic demeanor
  • Applies creative out of the box thinking