Senior Program Manager, Payments & Ecommerce

Santa Clara Valley (Cupertino), California, United States
Software and Services

Summary

Posted: Aug 21, 2019
Weekly Hours: 40
Role Number: 200093691
Apple is a place where extraordinary people gather to do their best work. Together, we build world class products and experiences people once couldn’t have envisioned, and now can’t imagine living without. Apple is looking for a talented professional to lead Business program management for new and on-going Payments and Ecommerce cross-functional initiatives in the Internet Software & Services Organization. As an integral member of our Business Program management team, you will be working with both Apple internal teams, as well as external partners to deliver best in class customer experience and system implementations.

Key Qualifications

  • Ability to challenge and debate issues of importance to identify the best possible outcome for customers and partners
  • Ability to think strategically on critical business issues, and to simultaneously act tactically to execute against them
  • Structured/analytical thinker - can simplify and present complex problems and issues in an easy-to-understand manner
  • Demonstrated leadership and vision in driving communication throughout all levels of the organization
  • Enthusiastic and committed to project goals
  • Excellent organization skills and program/project management capabilities
  • Ability to understand technical matters outside personal area of expertise
  • An understanding of financial transaction processing systems and networks
  • Knowledge of risk and compliance controls used in the payments industry
  • Comprehension of how ecommerce, digital wallets and alternative payment types work and varied nuances of each
  • Comfortable with deadline driven work environment
  • Strong prioritization skills with ability to manage multiple projects simultaneously
  • Ability to manage a variety of responsibilities and high volume of information
  • Ability to work calmly in the fast paced, high demand environment, or under pressure
  • 5+ years of experience working in the ecommerce space, including both technical and business expertise (e.g. technical implementation through legal contracts)

Description

This role will have two key focuses and responsibilities. As a program/project manager, this role will need to: • Capture business requirements from internal teams as well as external partners • Document the requirements in a clear and actionable way • Work with ambiguity at the requirements level, and help to define what will be built for a long-term platform, seeing around corners for future needs • Brainstorm approaches and solutions with multiple teams for scalable and extensible outcomes • Own the overall business activities of the program management between various business and engineering teams • Serve as a partner and point of contact between external partners and Apple internal teams • Work and collaborate with Operations, AppleCare, Engineering and other business partners to identify system and process improvements • Review contract details with appropriate teams to ensure all contractual requirements are covered in the business requirement document, and in the implementations As a product architect, this role will be vital to the successful definition, design, delivery, and support of any future funds flow and payments projects. In this role the person will be expected to: • Develop an in-depth understanding of the end to end funds flows in the Internet Services and Software’s eco-system, including back end financial systems flow, reconciliation, reporting, frontend customer journey, supported payment instruments & integrators, and various vendor and partner payments flow. • Develop a strong understanding of Apple services, features, and platform that are tightly coupled with Payments and have funds flow associate with it. • Develop knowledge to be a subject matter expert in the designated domain, and be able to provide guidance, and sometimes business requirement to other cross functional teams. • This role will be constantly needed to support internal teams with designing complex solutions and question status quo

Education & Experience

BA/BS degree required

Additional Requirements