Program Manager, US Sales BPR
Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain
The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. At the end of the day, we are here to grow Apple’s B2B business through partnering with our business channel resellers, partners and carriers. We develop programs and strategies that enable businesses to transform the way people work. To realize this goal, we build relationships, develop partner capabilities and programs—at all levels from tactical to strategic. We collaborate closely with internal and external partners to craft plans that scale the business and adoption of the Apple ecosystem. The North America Sales Business Process Re-engineering (BPR) team is responsible for implementing strategies, tools and processes that continually increase sales efficiency and effectiveness, that support the overall Channel Sales vision at Apple. These solutions are typically new technical capabilities and/or business processes, which impact the effectiveness of Apple’s Sales teams and the BPR Program Manager will be responsible for delivering key projects that support a broad, cohesive Channel Sales solution strategy for the Enterprise business. .
- - BS or equivalent degree in Business management, Computer Science, Engineering or related discipline required
- - 7+ years experience in a business/systems analysis or implementation consultant role
- - 2+ years experience in management consulting, in sales strategy, enablement/effectiveness and/or digital transformation role
- - Experience working in 1 or more enterprise vertical industries (Healthcare, Insurance, Banking, Financial services, High-tech, Retail, Travel & transportation etc.)
- - Prior experience scoping and delivery of field sales & sales operations supporting tools and processes
- - Excellent communication and presentation skills
- - Collaborative, flexible, open working style and an ability to establish trust and credibility quickly
- - Strong conceptual and process-focused thinking abilities
- - Strong documentation skills such as use cases, process flow/swim lane diagrams, requirements (BRD), and UAT cases
- - Prior experience of working on customer & partner relationships management sales enablement tools such as Salesforce, SugarCRM, SAP CRM, etc. Hands-on with data analysis.
This role requires you to understand the supported B2B & Enterprise channel business processes and propose solutions beyond what has been requested by your business partners. You will work with the sales teams to define processes and solutions required to enable scalability and operational efficiency across our channel sales operations. You will be the thought leader in developing Enterprise channel salesforce efficiency solutions as well as handling the project execution. It is critical that you can think strategically, connecting the dots in the bigger picture, as well as being comfortable in the details. You will set the highest standard in terms of quality of tools and overall experience for your business users. You will need to be a self-motivated, driven individual who is comfortable working in a global, complex, fast-paced environment. RESPONSIBILITIES: - Lead discussions with various regional partners and intelligently ask the questions that get to what are you really trying to solve or achieve and challenge with why and why not - Establish a framework/blueprint, connect the dots end-to-end while focusing on the specific problem and identify potential breakage/gap points as well as dependencies - Optimize sales processes, tools & frameworks in partnership with our Sales Operations & Sales teams. Collaborate with Enterprise Field Sales & Sales Operations teams to drive improvements of sales productivity, customer experience and process optimization. - Establish credibility with business as a trusted advisor by listening, understanding their business and quickly provide multitude of options to consider - Manage conflicting ideas and drive standardization and provide recommendations that may not be exactly what the business asks for but results in a better scalable solution - Lead a team of analysts and also perform the detailed business analysis work needed to understand business needs and provide effective solutions - Drives and delivers standard methodologies on documentation, approach to problem solving, and establishing a framework - Collaborate with IT and WW Teams throughout project lifecycle and project releases - Deliver tool solutions that would provide a seamless, integrated user experience that support business processes. This person should have examples of solutions delivered that have stood the test of time and referred to as a standard methodology and articulate the approach taken to solve the problem, thought leadership they provided, and documentation that served a blueprint and framework - Identify root cause of problems, and ability to identify, propose, and recommend innovative solutions to diverse stakeholders. - Collaborate with the CRM & MDM Governance teams to define and enforce policies, standards, and processes, obtain approval from Sales Leadership across RTMs to ensure support for execution of policies - Analyze data to drive sound business decision-making - Manage change. Working with your extended team, you must implement new ideas effectively within the Apple culture. Influence decisions and change management through collaboration, leadership and a customer-focused approach