Commute Alternatives Operations Manager
Santa Clara Valley (Cupertino), California, United States
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences. Bring passion and dedication to your job, and there’s no telling what we could accomplish. The Commute Alternatives Program is seeking an Operations Manger to lead our Santa Clara Valley bus and shuttle operations. The successful candidate will develop innovative solutions that are responsive to evolving mobility needs. A relentless pursuit of providing an exceptional daily commute experience for our riders is essential. Are you someone who is passionate about sustainable transportation? Do you have the desire to tackle cutting edge challenges in a rapidly evolving transportation industry?
- Minimum five years in a leadership role with management responsibilities
- Ability to multi-task and deal with ambiguity in a results oriented environment
- Deliver more than the customer expects today and understand what they might expect tomorrow
- Excellent verbal and written interpersonal skills
- Self-directed, analytical, and collaborative with a demonstrated ability to work with, and lead, cross-disciplinary teams
- A constant desire to learn, improve, and make things better
The Commute team objective is to connect Apple through seamless transportation. In order to accomplish this, we provide a suite of dedicated services, including: regional commuter bus service, local circulator shuttles and on-demand, point-to-point, shuttles. As the SCV Operations Manager, you will lead a team responsible for all elements of our complex bus and shuttle operation, from RFP's and contract management, to bus scheduling and safety enforcement. The role will establish key customer-centric metrics and drive system performance to meet and exceed those targets. Considering the annual mileage of our operation, the safety of our employees is critical. The Operations Manager will be responsible for ensuring our partners have exemplary preventative maintenance programs and holistic driver training/monitoring programs in place. The Operations Manager will run a small transit agency from within the confines of Apple's daily Santa Clara Valley operations, keeping employees and campuses connected, seamlessly. Overview of Responsibilities: Develop, manage and mentor the Commute Alternatives operations staff Effectively manage fleet on-time performance, routing and service planning Development of RFP's to secure new services and suppliers Manage all elements of third-party suppliers' contract lifecycle Build relationships and represent commute with internal business partners Develop annual budget and manage service levels to that annual target Implement processes to ensure cross functional transparency within the team Responsible for ongoing third party safety reviews and internal safety oversight Ensure legal compliance to federal transportation law, regional air quality law and site-level hazard analysis Supporting internal event transportation and logistics Other duties as assigned
Education & Experience
BS or equivalent experience We are looking for a highly motivated and proactive thinker who can think strategically and stay connected to our customers. The ideal candidate will possess a high level of integrity, creativity, initiative, accountability, communication and interpersonal skills, with a commitment to teamwork and excellence.