AppleCare Procedure and Bullet News Writer

Austin, Texas, United States
Support and Service

Summary

Posted:
Weekly Hours: 40
Role Number: 200105928
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Procedures and Communications team has an opening for a procedures writer. You will work as an AppleCare Procedures Writer to create and write procedural content for AppleCare Contact Center Advisors. You will work on documentation projects from simple to complex in this role.

Key Qualifications

  • Able to plan, develop, organize, write operational and technical procedures
  • Able to develop content optimized for localization/translation
  • Able to develop content that meets Web Content Accessibility Guidelines 2.0 (WCAG 2.0)
  • Able to quickly grasp complex concepts and make them easily understandable in text and images
  • Experience writing content that adheres to one or more in-house style guides
  • Use creative thinking and knowledge of industry standard methodologies to recommend strategies to make procedural content more effective
  • Lead conversations with content partners to find consensus and craft a shared vision, and shared timelines, for content change or creation
  • Able to juggle multiple projects on tight timelines
  • Able to work in a dynamic environment, build credibility with partners, work independently, and be dedicated
  • Able to maintain confidentiality around business projects
  • Able to host and attend meetings within hours of operations for a worldwide partner population
  • Experience with project management, graphic design, and digital asset management is a plus
  • Experience with HTML and CSS is preferred
  • Experience with Adobe Experience Manager or other content management systems is preferred
  • Current or previous experience with Contact Centers is preferred
  • Knowledge of Search Engine Optimization (SEO) is preferred
  • Experience with Apple products and services is preferred

Description

As an AppleCare Procedures content writer, you will join a team of hardworking procedures writers who work with subject matter experts, quality program managers, product managers, editors, and content designers to craft high quality procedural documentation that enhance the well-being of our customers. You will need to make decisions within short timeframes and with limited information, so good judgement and attention to detail is required for success.

Education & Experience

Bachelor's degree in a related field and 4+ years relevant work experience Master's degree in a related field and 2+ years relevant work experience 2+ years in a role as a writer is preferred

Additional Requirements