Manager, Content Operations

Santa Clara Valley (Cupertino), California, United States
Sales and Business Development


Weekly Hours: 40
Role Number:200106414
The people here at Apple don’t just create products—they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Apple Channel Training and People Programs organization enables salespeople at Apple resellers globally to deliver on sales and customer experience goals. We create amazing experiences, bringing together expertise in learning, communications, gamification, and more to deliver the highest-quality content. And we’re looking for an experienced leader to help make it easier to get the work done. You’ll optimize how we use existing tools and build new ones, and carefully select the right solution only after deeply understanding the problem. You’ll understand that a new process isn’t the solution to every problem! You’ll help make people more efficient and effective, sure, but—equally as important—you’ll help people be more creative, collaborative, and connected.

Key Qualifications

  • Experience building and leading teams
  • Passionate about creating an environment that supports the development of amazing work
  • Comprehensive understanding of global project management process, systems, and principles with a meticulous eye for detail
  • Patience, empathy, and communication skills to lead change management
  • A passion for technology, innovation, and a willingness to constantly challenge the status quo
  • Ability to understand the many moving parts in organizations and navigate interdependencies
  • A deep curiosity around problems or things that aren’t working effectively; can see hidden problems; looks beyond the obvious and doesn’t stop at first answers
  • Experience mapping processes
  • Experience implementing new systems or tools, from needs analysis to solution evaluation to test to full implementation
  • Experience thriving in a fast-paced environment with frequent changes
  • Ability to adapt to change and find the right path—even when you don’t have all the pieces of the puzzle


- You’ll plan and organize our resources, processes, systems, and tools to drive speed, quality, and scale. - You’ll find ways to make sure the right people have the right resources and information at the right time. - You’ll deeply understand the current state of how we work; collaborate to envision an improved future state; and lead projects to close the gap - You’ll lead a team of subject matter experts - You’ll build cross-functional relationships that allow you to understand interdependencies with our team and come up with ways to work better together - You’ll lead analysis, design, testing, and implementation of new systems and tools to help us work more effectively - You’ll create a set of KPIs to measure operational efficiency, communicate to leadership, and make adjustments based on what the data show - You’ll solve complex business problems in simple and innovative ways by asking why and why not, stripping out what’s not essential and identifying what is - You’ll communicate openly and effectively, actively talking and listening with customers and teammates alike

Education & Experience

BA or BS, preferred in a field such as Industrial Engineering, Organizational Design, Management Science, Business, or Service Design

Additional Requirements