Global Commodity Manager, SQI (Supplier Quality Initiative) AppleCare
Santa Clara Valley (Cupertino), California, United States
Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are strengthening our team and we are seeking a dynamic Global Commodity Manager for Supplier Quality Initiatives (SQI). We feature a collaborative environment with creative, smart people and groundbreaking technologies. Come join us and make a difference. Apple is seeking extraordinary talent to manage Supplier Quality Claim, Continuity of Supply, Warranty Redemption, Repair/testing, Reverse Logistics and costs for Adapter, Power Supply, Battery and External Cable commodities. You possess strong negotiation skills, a can-do attitude, and the ability to collaborate cross-functionally to achieve extraordinary results in a fast-paced environment.
- Minimum of 5-7 years experience in Supply Chain Management
- Experience in vendor management process as well as working with contract manufacturers
- Proven procurement experience, project management skills, and capable to work effectively with cross functional teams
- Excellent communication in technical/engineering terms, organization, and leadership skills
- Experience and deep technical knowledge of quality problems caused by material or manufacturing processes
- Deep understanding of --and able to communicate and understand-- complex quality issues from engineering perspective
- Self-motivated with demonstrated creative and critical thinking capabilities from an engineering/technical/quality perspective
- Understanding of contractual terms and ability to communicate with Apple attorneys on business/legal negotiation strategy
You will have responsibility for designing and implementing solutions that achieve business-critical metrics in the following areas: Supplier Quality Claim: you will work with Engineering team and supplier to verify the root cause and identify failure rate. Assess the financial impact with Finance, Business Insight and Business GCM teams. Negotiate with supplier to settle the claim amount. Drive supplier to set up payment installment plan and ensure the supplier pays the claim amount per schedule. Cost Management and Continuity of Supply: you will manage costs for warranty, seed stock, repairs and out-of- production replacement parts across all regions and repair channels; design repair and/or replacement supply chain to secure continuity for system level (“Level 1”) repairs at the lowest possible supply chain cost and at the highest Service level for Apple customers. Lead recovery plans and execution when global supply falls short of demand. Drive continuous improvements and efficiencies within the supply chain and ensure full support throughout the service phase of the product lifecycle. Warranty Redemption: you will ensure that Apple’s internal systems and processes are capable of redeeming the full value of warranty terms with suppliers. Drive system and process improvements to increase our scope and eliminate all costs associated with in-warranty support. Supplier Management: manage suppliers’ performance in Service Operations through Quarterly Business Review (QBR) and Supplier Performance Index (SPI) processes. Partner with commodity leaders in Operations (GSM) to negotiate contractual terms. Drive suppliers to further improve their infrastructure to support our developing business needs. Reverse Logistics and Operations: Set metric targets and oversee the supplier’s management of their repair/screening operations. Evaluate supplier’s capacity availability and manage to required demand levels. Monitor suppliers' planning and procurement activities and their compliance with Apple's cost, quality and service level requirements. In addition, you will partner closely with Planning, Purchasing, Finance and Quality disciplines within AppleCare.
Education & Experience
BS or BA degree from an accredited 4-year college or university (MBA preferred)