Worldwide Demand Planner

Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain


Weekly Hours: 40
Role Number:200109101
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Business Operations team is looking for a dynamic and motivated candidate for the position of Worldwide Demand Planner. You will have an opportunity to utilize your business acumen, influencing, project management, and analytical skills to deliver timely and relevant demand forecasts. You will be responsible for the demand forecasting and planning for a part of the AppleCare business. You are effective working with cross-functional teams and using analytics to improve forecasting methods. You will analyze large amounts of data, identify significant trends, and adjust to meet an ever-evolving demand landscape. Do you have the ability to effectively communicate data analysis and forecast impacts to a broad audience of AppleCare internal customers? If so, we'd like to talk to you!

Key Qualifications

  • 5+ years in a service, manufacturing or logistics operation
  • Experience in forecasting or planning
  • Extensive experience in analyzing large data sets and conducting ad hoc analysis
  • Adept at merging data from a variety of sources in order to generate conclusions through analysis
  • Aptitude for blending quantitative and qualitative data
  • Experience in executive level reporting
  • Service Operations experience a plus
  • Shown ability to track and manage ongoing activities within a project
  • Comfortable with ambiguity
  • Proven process improvement skills with a natural curiosity and desire to understand how things work
  • Excellent English communication skills - both verbal & written
  • Experience in leading or working in cross-functional teams to drive projects to completion
  • Independent self-starter who can handle multiple priorities in a fast-paced environment
  • Advanced Excel skills, including the use of macros, a plus
  • SAP APO a plus
  • Knowledge of SQL or Tableau a plus


This exciting role requires a creative problem solver passionate about building, maintaining, and driving innovative solutions to deliver outstanding customer service and to become the go-to expert for demand related activities for one or more LOBs supporting the AppleCare business. In this role, you will utilize analytical skills and available tools to collect, organize, and analyze data to support forecasting efforts. In addition, you will: - Develop, maintain and improve demand planning models to provide accurate forecasts in an ever-changing business environment - Complete root cause analyses and develop mitigation plans for any unexpected demand changes - Contribute to the improvement of AppleCare demand forecasting by developing tools that improve the speed and accuracy of service forecasts - Effectively and promptly communicate changes to model inputs and outputs that have significant relevance to business operations - Work with cross-functional team members in Engineering, Procurement, Channels, Readiness, Capacity Planning, and Supply Planning to execute the most cost-effective supply chain solutions for AppleCare - Play a leadership role in the standardization of deliverables; ensure adherence to commitments

Education & Experience

Requires BS degree or equivalent. MS/MBA in Supply Chain or Operations is a plus

Additional Requirements