Cambridge, Massachusetts, United States
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you love thinking analytically? Are you passionate about using your knowledge to navigate complex challenges? Join us, and you’ll have a meaningful role in continuing Apple’s legacy of efficiency and success. As a member of the Real Estate & Development (RE&D) AMR field team you will be able to operate as a true partner to local business leaders, finance, HR, IS&T and other functional areas. You will simultaneously act as an internal ambassador, educator, analyst, solutions architect, and implementer. Having passion and in-depth knowledge of Property Management, FM Operations, with a financial focus, is critical. You should have experience developing and implementing programs. We are looking for an experienced and vibrant professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – but not be afraid to dive into details. They should also understand the nuances of being an approachable but smart client or buyer – fostering transparent external relationships, and balancing frugality with creativity.
- Facilities operations background experience - a significant portion of which should demonstrate success in one or more of the following areas: facilities management, office management, corporate administrative services, and/or hospitality management;
- Highly skilled in oral & written communication and customer service & satisfaction
- Experience in planning, coordinating and executing multiple client needs; office furniture changes, upgrading current workspaces, and building maintenance management of commercial property
- Able to quickly adapt to new concepts, processes and tools
Ensures all facilities are operated and maintained in alignment with established standards and procedures. Manage third-party contractors/vendors engaged in operating and maintaining properties. Develops, cultivates and owns key relationships with Landlords, Property Management companies and third party service providers and vendors. Assures small capital projects, operations projects and reconfigurations are run successfully with outstanding customer service Responsible for running office services and programs such as reception, mail/post services, space management, and parking. Drive and support special projects and strategic initiatives for the portfolio. Collaborate with cross-functional partners such as HR, IT, Corporate Security, Safety/Emergency Preparedness, and Crisis Management. Participate in any site level crisis teams including Regional FM, Stakeholders, HR, RE&D Leadership, Crisis Management and Corp Sec. Collaborate with peers across regions to ensure standards are shared and implemented. Assists with annual budget development, financial variance reports and operations analysis. Establishes and maintains open, positive relationships with team and customers (Apple employees). Responsible for managing small operations-based projects. Interacts with various support groups to ensure regulatory and compliance systems and processes are implemented Owns monthly/quarterly reporting to business leaders to include updates on transactions, projects, and operations. In some cases, may provide direct supervision to professional individual contributors, contractors and/or skilled, support individual contributors (e.g., technicians, designers, support personnel). Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems. Conveys information, thoughts, and opinions by writing or speaking in a persuasive manner appropriate to the audience. Listens carefully and attentively, and clarifies and confirms the understanding of others’ messages. Demonstrates an understanding of the implicit (emotional) message as well as the explicit message of any communication. Makes balanced and timely decisions with incomplete information. Evaluates a number of different options and demonstrates the capacity to anticipate problems. Uses numerous points or arguments that appeal to others’ interests when pursuing an idea or proposition. Creates a favorable negotiation environment to support own case. Anticipates the impact of an idea or action on others, with the ability to quickly respond to resistance. Focuses on objectives by monitoring and assessing others’ positions, and then identifying and applying the appropriate responses. Works collaboratively with customers to determine their needs and identify appropriate solutions. Ensures that customers and decision makers are influenced. Demonstrates dedication to excellent service in day-to-day operations. Foresees issues that might adversely affect work quality and develops contingency plans. Identifies and assembles resources across global functions to provide insight into emerging issues and to resolve them. Develops a strong global network for mutual assistance and knowledge exchange. Displays strong tenacity and drive to see things through to successful conclusion. Demonstrates a sense of urgency, a propensity for action, and confidence in the likely success of plans and initiatives. Delivers results that meet or exceed expectations Identifies the critical elements of a problem and alternative ways of resolving it. Seeks help when necessary. Explores and builds on others’ ideas. Offers new and imaginative suggestions. Questions conventional thinking and assumptions. Remains focused on key goals and assists team members in implementing change. Openly shares information that helps the team understand the dimensions and reasons for a particular change. Uses Project Management processes to clarify the scope of the project, estimate resources, and manage the project. Maintains project schedule, identifies task dependencies, and plans in advance to overcome project obstacles and constraints
Education & Experience
AA, BA/BS degree or equivalent experience preferred We are looking for a highly motivated and proactive thinker who can think strategically and stay connected to our customers. The ideal candidate will possess a high level of integrity, creativity, initiative, accountability, communication and interpersonal skills, with a commitment to teamwork and excellence.