Technical Device Manager, Marcom

Santa Clara Valley (Cupertino), California, United States


Role Number: 200118798
At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple’s Interactive organization is part of Apple’s Worldwide Marketing Communications Department (Marcom). Marcom designs and delivers the iconic brand images and experiences to various sites, apps and retail stores. We work on many high-impact projects that serve various Apple lines of business. We use the latest in open source technologies and continue to evolve and deliver solutions on a worldwide scale. Working with a variety of multi-functional teams, we bring it all together to deliver the interactive experiences with an excellent group of professionals while having fun along the way. As a member of the Technical Device Management team, you will play a critical role in helping the production team create marketing and training content for Apple’s released and unreleased products. Marcom Technical Device Managers work within the Technical Production Services group and support our producers and creatives on video production and photography projects by providing product expertise during our productions. Technical Device Managers know anything and everything about our Apple devices and larger ecosystem of services. They ensure our products remain true to function and act as a liaison between engineering, product marketing, branding, content and production. They also work with creatives to prototype, load, and screen capture content on devices. Some of this content is used in launch videos, Keynotes, guided tours, digital signage, and advertisements. Technical Device Managers are hands-on, and have a deep understanding of Apple hardware and software products. They also have experience working in a production environment, especially with video and film. Are you someone who remains curious, asking questions, and digging deep to find solutions? We're growing and urge you to apply. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be inspired to share your years of experience along with providing exceptional support for the team.

Key Qualifications

  • At least 4-5 years in a technical production role
  • Extensive experience with Apple hardware/software products. Apple Genius experience a plus
  • You have video and photo production experience
  • You are comfortable and willing to travel abroad
  • Good experience with networking and technical troubleshooting
  • You have project management experience
  • You follow through with commitments and foster mutual trust with fellow team members and internal customers
  • You are resourceful and have excellent technical problem solving skills
  • You possess excellent communication and time management skills, with the ability to work equally well independently and within a team environment.
  • You have good judgment and can follow security practices to protect our unreleased devices from exposure
  • Experience using creative tools such as Photoshop, After effects, Final Cut a plus
  • HTML and Javascript experience is a plus


- Provide technical product expertise to our producers and creatives during pre-production and production - Provide clarity on usage scenarios, as well as device and app behaviors in line with PM intentions - Handle device logistics and shipments of unreleased products around the world - Responsible for screen captures, data management, and content loading on devices, as well as troubleshooting device networking and other technical issues - Request and prepare inventory of products, and prototype content for creatives prior to a shoot - Create and load screens on devices as needed - Be the liaison between all cross functional teams and a resource to answer all technical questions about our products - Follow security protocols on set and make sure devices and IP are not exposed - Continuously learn and be the authority in everything Apple

Education & Experience

- Bachelor's or equivalent degree preferred

Additional Requirements