Maps Communications Analyst

Santa Clara Valley (Cupertino), California, United States
Software and Services

Summary

Posted:
Weekly Hours: 40
Role Number: 200119076
The Maps Escalations Communications team is seeking a highly-motivated professional to serve as the primary contact for numerous Apple Maps business partners and everyday Maps users. The analyst will investigate and resolve externally reported problems, identify patterns in those reports, recommend corrective action to engineering and data teams, and work multi-functionally to ensure that the most urgent issues are receiving the internal attention that they deserve. The analyst is also a data editor for POIs and traffic incidents who will use Apple internal tools to immediately resolve errors in those data layers.

Key Qualifications

  • Experience in account management, project management and/or customer service strongly preferred
  • Excellent conceptual, written and verbal communications skills
  • Ability to establish relationships across channels to drive success
  • Flexible and able to deal with ambiguity, address uncertainty and adapt to changing priorities
  • Ability to maintain a positive attitude under high stress and multitask in an extremely dynamic environment
  • Excellent research and analytical skills
  • Strong attention to detail for written communication to external business partners and Maps users
  • Willing to work at a highly detailed level while still being able to abstract ideas for communication to multi-functional teams and senior management
  • Flexible, adaptable, enthusiastic and self-motivated

Description

The analyst will also maintain documentation and reporting related to their partner concern queues. Strong written communication skills, interpersonal skills, and technical product knowledge and expertise are crucial for this role. Applicants should thrive in fast-paced situations and welcome critical-thinking opportunities, as no two issue reports are ever exactly the same. We're looking for an awesome teammate to join us, if this sounds like you, please apply!

Education & Experience

BS preferred

Additional Requirements