GIO Manager

Mesa, Arizona, United States
Software and Services


Weekly Hours: 40
Role Number: 200120965
We’re looking for outstanding candidates to join our Global Infrastructure Operations team, owning an operations team within our Compute function. This position is a management role, leading 24/7 operations teams in the areas of datacenter and compute operations. This role will directly lead a 24/7 group of system analyst and administrators responsible for supporting Appleʼs Global Compute Infrastructure, maximizing uptime for services such as Apple Pay, iCloud, Apple Music, AppleTV, Apple Maps, Apple News, FaceTime, Siri and more. You will engage with internal customer partners, and international partners to deliver high availability, and highly efficient operations services. This role will drive key goals in the areas of automation, process standardization, measurement, analytics, and efficiency.

Key Qualifications

  • Minimum of 10 years working in an IT, Internet Services, or Cloud environment
  • Strong knowledge of Linux/UNIX systems administration in medium to large environments, with a preference on experience in both engineer and lead/management roles
  • Strong knowledge of cloud stack or VMware environments
  • Strong knowledge of container orchestration and management technologies
  • Demonstrated history of experience and increasing responsibility as a manager in systems operations functions
  • Strong understanding of systems operations discipline, workflows, and driving efficiency in ops work
  • Strong understanding of data center processes, and experience deploying and operating systems & services across multiple data center facilities
  • Demonstrated experience in leveraging data, analytics, and automation to improve efficiency and productivity
  • Experience with ticketing and analytics platforms such as ServiceNow and Tableau, and leveraging them to gain insights to drive efficiency
  • Exceptional communication and interpersonal skills, and the ability to build strong and effective cross functional relationships


Leading and developing direct reports Creating and executing staffing and organizational plans Ongoing engagement with customer partners on service delivery, evolution, and efficiency Establishing and maintaining a clear and effective division of responsibilities with internal customers Defining and delivering new services, on boarding new internal customers Establishing and maintaining a culture of operations leadership and ongoing efficiency focus Improving the efficiency of operations work and workflows by driving automation and process improvements Working cross functionally with customer partners and other partners to improve service and efficiency Work with international partners to establish and maintain a follow the sun service model Be accountable for delivering high availability in the functions we support Participate in and drive incident post mortem reviews, and drive ongoing improvement Establish methods to measure the quality and quantity of the work the team performs Create and execute talent development and growth plans throughout the org Work with recruiting partners to ensure effective talent sourcing and staffing Execute and deliver on leadership goals and initiatives Create and deliver performance reviews for staff Ensure organizational compliance with Apple policies and laws pertaining related exempt and non-exempt employees such as overtime and on-call pay Engage with leadership on topics such as staffing, availability, efficiency, transparency, project updates

Education & Experience

Bachelors degree in Computer Science, Information Management, or equivalent experience

Additional Requirements