Senior Manager, WW Retail Fulfillment Operations – Insights and Analytics

Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain


Weekly Hours: 40
Role Number:200130234
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

Key Qualifications

  • This Sr. Manager will lead all aspects of Analytics and Insights for our Retail and Online Direct Channel. They’ll be responsible for building models, data visualization tools, information systems and insights that will help us drive Sell Through and Customer Engagement. This role will lead in both a people management capacity and a technical leadership capacity. Success will be measured by delivering high value management systems content, trends and analytics for the direct channel and driving preparedness for executive reviews for the RFO team.


As a Sr. Manager you are able to lead activities across functions and regions. You’ll exercise supervision and thought leadership in terms of methods, models, tools, staffing, prioritization and establish operational objectives, work plans, and delegate assignments to subordinates. You’ll review objectives to ensure goals and objectives are met and you will be involved in developing, modifying and executing plans and work-streams that could have a significant operations and company-wide impact. You’ll be a SME in collating and analyzing large sources of data. You’ll provide leadership and guidance on developing models and tools to effectively gain insights from business performance to shape future focus areas and priorities. You’ll work on delivering insights where analysis of situations or data requires an in-depth knowledge of organizational objectives and be able to implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. You’ll possess the ability to navigate through ambiguity and influence others in sensitive situations, demonstrating effective collaboration and stitching skills as well as form effective relationships. You’ll regularly interact with senior management or executive levels on matters concerning several functional areas, business trends and performance and customer impacting issues. You’ll establish and assure adherence to schedules, work plans, and performance requirements. This is a high profile role and will suit a dynamic, energetic individual, who can demonstrate expertise and skills in the following areas: Excellent communication, presentation, and people management skills, a positive and professional “Customer focused” attitude and ability to learn complex systems along with the capability to simplify and deliver automation Flexibility, adaptability and skill for delivering under pressure Develop strong cross-functional relationships with worldwide and local Operations as well as the Retail teams A great teammate with a “hands-on” and “can do” attitude that can influence through collaboration and leadership. An aptitude for working effectively with other teams and taking them along for the journey is critical Deep understanding of supply chain, logistics, eCommerce operations - ideally in an Apple context Prioritization skills to constantly focus on the most important project in a fast changing environment and a keen eye for detail should be a habit. Analytical, curious and creative mind set as well as an ability to see the big picture and zoom into the macro level technical detail A driver who is self motivated and operates with a great sense of urgency and can achieve progress under immense degree of ambiguity Ability to troubleshoot problems quickly and think creatively to tackle problems as well as deliver results under very tight timelines

Education & Experience

BA/BS Degree plus 10-15+ years relevant experience MBA/MS Desirable

Additional Requirements

  • Excellent leadership skills
  • Excellent interpersonal skills with the ability to listen and provide clear input
  • Excellent analytical skills
  • A persistent attention to detail
  • The ability to exert appropriate influence in a highly matrixed organization
  • The ability to maintain a focus on simplicity while balancing complex challenges
  • This person will be need to be experienced with Apple systems and processes
  • The ability to recognize, attract and develop talent
  • The candidate must be dynamic, highly analytical, hands-on and possess a strong understanding of operations and product planning