Employee Relations Manager, Retail East

New York City, New York, United States
Corporate Functions


Weekly Hours: 40
Role Number:200132214
Home Office: Yes
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Employee Relations is a global team that partners with executives, managers and employees throughout all levels of the organization, as well as the People Business Partners and Employment Law, in working through employee issues and concerns. The Leader, Employee Relations Business Partners will report to the Senior Leader of Americas Retail Employee Relations and lead a team of Employee Relations Business Partners (ERBPs) and one Employee Relations Consultant (ERC) who provide policy interpretations, advising on misconduct and performance issues, investigations, and Decision Reviews. Key objectives include hiring, training, development, coaching and performance assessment of the ERBPs and ERC, to ensure consistency, legal compliance and adherence to Apple policies and processes.

Key Qualifications

  • 8+ years HR experience and 3+ years experience leading employee relations issues
  • Deep knowledge of U.S. domestic employment law
  • Track record of developing, motivating and inspiring a team of professionals
  • Ability to effectively lead and align ER specialists to ensure timely and effective resolution to ER issues
  • Demonstrable ability to balance multiple priorities, stakeholders and work streams
  • Strong facilitation and business partnership skills
  • Superb communication skills including effective listening, writing and presentation
  • Demonstrable ability to influence others
  • Deep expertise in effective investigation processes


- Build strong and effective partnerships with management, People Business Partners, other Employee Relations Leaders and HR Legal - Demonstrate strategic agility to develop, communicate and implement employee relations programs, policies and procedures - Work with other ER Leaders to ensure consistency of practice, processes and investigation outcomes - Use available data to identify trends and develop proactive strategies to foster positive employee relations in the business - Manage ERBP/ERC team; lead to aligned vision and goals - Mentoring, coaching & developing team members, lead remote employees - Conduct investigations related to ER issues raised as needed - Provide advice & guidance to senior leader on critical/complex ER issues, act as a point of escalation

Education & Experience

BA/BS or equivalent is preferred

Additional Requirements

  • This role can be located in a home based office in the New York or surrounding areas
  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.