Reception Lead

Culver City, California, United States
Corporate Functions


Weekly Hours: 40
Role Number:200132677
Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Apple receptionist team is responsible for greeting and guiding all guests, employees, and visitors, in a professional, courteous, and respectful manner. We are looking for team members with strong interpersonal skills and proven track record in delivering excellent customer service. Being technologically skilled in working with iOS and Mac OS based applications, along with learning to utilize company systems, is expected. This role includes administrative work, such as, being fluent in Microsoft office, Keynote, Pages, and Numbers, and the oversight of other reception team members to carry out high quality deliverables. We seek a self- starter with an aptitude for completing (and guiding others to complete) tasks on time. The ability to deliver at a high level of detail and encourage other reception team members to work independently or with minimal supervision, is critical. Strong written and verbal communication skills are a requirement. This team member will assist with task(s) or project(s), in support of the department and their customer base. A propensity for learning and maintaining company standards, in carrying out and delegating assigned responsibilities with passion, diligence, and integrity.

Key Qualifications

  • 2- 5 years of directly related experience.
  • Excellent organization and time management skills are essential to this role.
  • Ability to lead individuals and projects, and work in dynamic and sensitive environment
  • Being dependable and taking ownership on subject matter expertise and oversight of related projects
  • Ability to prioritize, and help others prioritize competing tasks
  • Professional composure and willingness to set standards
  • Customer service management experience
  • Direct experience handling secure and confidential information or situations
  • Solid overall technology familiarity and exposure


Manage and maintain standard operating procedures for common campus and building specific reception services Oversight of visitor experience, including greeting possible high profile clientele Guide daily services, including answering, screening and directing correspondence and all forms of communication Monitor and guide visitor access, common area health, and maintain general security awareness Provide quality controls of general administrative and clerical support to department Partner with shipping and receiving in tracking distribution of direct courier packages Coordination and maintenance lobby cleanliness and presentation for consistency Support the Facilities team with various tasks pertaining to upkeep of building Collect and maintain job related data and identify trends, and recommending areas for improvement Be a guide and ambassador for the services supported by Facilities department Support the Facilities team in maintaining common areas and overall health of furnishings and non-fixed equipment Create methods for identifying and reporting workplace items requiring service/maintenance Collaborate on the coordination and guidance of outside vendors providing service to the building Interact with and become a central resource for all building users

Education & Experience

AA, BA/BS degree or equivalent experience preferred

Additional Requirements