Service Content & Training Data Analyst

Austin, Texas, United States
Support and Service


Weekly Hours: 40
Role Number:200134195
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Service Content & Training team is seeking an expert Tableau dashboard designer to build reports that will drive action within the training team and partner organizations.

Key Qualifications

  • Demonstrable ability to tell meaningful stories with data
  • 2 years experience with Tableau is required (certification is preferred, and a portfolio of Tableau dashboards may be requested)
  • Strong knowledge of ETL processes, relational database principles, and SQL
  • Working knowledge of Keynote, Numbers, and Excel
  • Excellent verbal, visual, and written communication skills, able to simplify complex data into actionable insights
  • Ability to think critically about solutions, and debate the merits of different approaches with team members
  • High attention to detail, organization, team-orientation and an ability to work under tight deadlines


Spearheading the design, development, and deployment of Tableau dashboards, including data preparation and ensuring data integrity, this individual works closely with partners to collect business requirements, and design engaging, informative dashboards. The ideal candidate is detail-oriented, passionate about data integrity, and demonstrates strong attention to detail with a talent for designing simple solutions to complex analytical challenges. The candidate should be able to articulate a viewpoint on the design of dashboards while collaborating with stakeholders and other team members on the design of the final solution. The individual must be a strong verbal and written communicator as well as skilled in adapting their communication style based on their audience. This candidate will be expected to present dashboard solutions to stakeholders

Education & Experience

Bachelor’s or Master’s degree required (CS or quantitative emphasis preferred, some academic experience with statistics preferred)

Additional Requirements

  • Work with partners throughout Apple to understand the way that their business operates
  • Apply database design standard methodologies and business requirements to build effective data schemata
  • Sustain and improve existing Tableau dashboards to better meet business requirements
  • Build presentations that summarize the most important insights from the analysis, and be able to communicate the results to partners and executives
  • Provide domain expertise to members of the organization
  • Efficiently deliver ad-hoc analyses