Product Team Manager

Santa Clara Valley (Cupertino), California, United States
Software and Services

Summary

Posted:
Weekly Hours: 40
Role Number:200134653
The people here at Apple don’t just build products — they also provide tools and services to enhance the way employees collaborate at Apple. We believe that the Apple Employee is the Apple’s first customer. The IS&T Collaboration & Productivity team equips Apple Employees with the tools, training, information, and support in order to effectively coordinate, communicate, and collaborate across their many responsibilities each work day. Our main focus is simple: enable Apple Employees to be more productive.

Key Qualifications

  • Minimum 5 years of experience directly leading a team of Product/Project Managers, Analysts, or Engineers with relevant experience in meaningfully addressing interpersonal conflicts/escalations, reorganizing resources to meet strategic goals, mentoring/coaching employees, conducting employee performance evaluations, and recruiting/retaining talent
  • Experience as an Organizational Change Leader with materially enhancing existing processes and innovating entirely new processes to better scale operations to a much larger (Enterprise) level
  • Experience with successfully engaging “externally” to industry to provide tools/services and concurrently coordinating “internally” with Business Operations elements (Corporate Procurement, Finance, Ops, etc) to review/negotiate/approve contracts and subsequently handle vendors for a specific project/function
  • Experience with operating business-critical systems and with successfully addressing operational failures, performing Root Cause Analysis, scheduling maintenance downtime, and implementing system-wide corrections to prevent further reoccurrence of issues
  • Experience in working with Global/Regional teams
  • Strong time management and organizational skills, able to deliver multiple projects of varying lengths, while meeting quality standards and deadlines
  • Unwavering ethics, inspiring ability to rally a team in the face of adversity, and unparalleled customer support focus
  • Experience with diplomatically handling multiple commitments/escalations with customers, internal leadership, staff and operations
  • Bachelors Degree in a technical field or equivalent work experience

Description

We are seeking an experienced Manager who will lead a hardworking group of Product Management and Project Management professionals. This unique team is responsible for researching, procuring, and delivering Collaboration and Productivity tools to all the Business Units at Apple. Some of the tools we deliver provide features to enhance large segments of our daily workflow; this includes focus areas such as File Sync & Share, Chat, Content Collaboration, and Community Management. In this role, you will be guiding your team to ensure the existing suite of tools are meeting the needs of the end-user. As new user requirements evolve, your team will serve as the primary liaison with Industry to investigate solutions, conduct a Proof of Concept, establish a Pilot, and deploy the solution across the Apple Enterprise. You should possesses finely-tuned management skills and have significant breadth and depth as a top-tier leader. YOU WILL: * Obsess over the Apple Employee user experience of IS&T Collaboration and Productivity tools/services * Optimize the product development lifecycle; including requirements collection, engagement with Industry, participation with Corporate Procurement and Finance partners, evaluation and analysis of tools/features, and company-wide deployment to users * Articulate complex technical issues and organizational/political interdependencies in a cogent, concise, objective and timely manner to Executive Management * Thrive in a fast-paced and dynamic “startup” environment with minimal supervision, agile responsiveness, limited resources, and a relentless demand for dispassionate critical-thinking and creative problem-solving * Influence multi-functional teams (and their leadership) across Apple to make decisions that enhance the productivity of the Apple Employee

Education & Experience

* BS degree in computer science or information management, or a technical discipline plus 7+years, MS degree plus 3+ years’ experience or equivalent

Additional Requirements