AMR CCS Sites Manager

Austin, Texas, United States
Software and Services

Summary

Posted:
Role Number:200140543
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Key Qualifications

  • Superb written and verbal communication skills
  • Aptitude to quickly master a new tool/application
  • Ability to win over and influence colleagues at all levels
  • Transform partner requirements into actionable tasks
  • Project and program management expertise
  • Keynote and presentation skills for senior leadership audience
  • Tenacity to innovate through a challenge through to successful implementation
  • 7+ years of experience in project management
  • 4+ years of customer service experience
  • Process creation and iteration across multiple organizations
  • Tech industry experience highly recommended

Description

We are looking for a senior PM who is passionate about service delivery to our regional AMR offices. You will influence overall experience to ensure robust solutions are implemented to each site on behalf of the Client & Collaboration team and IS&T organization. Will collaborate with each service owner to align strategy, goals, and metrics to ensure the success of our regional business partners. Build, collaborate and execute processes and projects with a user-centric attitude while communicating with all levels within organizations across multiple lines of business. Establish partnerships with local business units to understand and deliver to a wide variety of target audiences. Is a point of contact, liaison, and champion for 55+ sites, offering services of consulting and augmenting site communications back to accurate channels within IS&T. RESPONSIBILITIES: Brand evangelist for CCS, IS&T, and Apple Primary partner with local sites across AMR region Established partner in AMR region with all delivery teams: Facilities, RE&D, Security, etc SME representing CCS team and IS&T services at the local site Problem escalation management Liaison between site leadership and new digital content needs Liaison for site leadership to achieve training needs Build and enable mature processes consistently across region Collaborate on behalf of sites with the AMR broadcast communications for corporate and IS&T Alignment and coordination with C&P teams across all regions SCV, APAC, EMEIA, ALAC Coordination and alignment a with tool delivery project management teams Facilitates a feedback loop between CCS and project management teams to advocate for the user Travel to sites for partnership building and problem resolution

Education & Experience

Bachelors degree preferred

Additional Requirements