Santa Clara Valley (Cupertino), California, United States
Support and Service


Weekly Hours: 40
Role Number:200142005
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare planner/buyer is responsible for planning and procuring service part supply for assigned commodities.

Key Qualifications

  • Minimum 2-5yrs experience in Supply Chain
  • Strong Excel skills
  • Excellent interpersonal skills required -- both verbal & written
  • Experience with executive level reporting
  • Standout colleague who can work collaboratively to get things done
  • Independent self-starter who can prioritize in a fast-paced environment


Utilize planning system (SAP APO) and spreadsheets to analyze service part supply/demand situation and make new buy and repair recommendations to achieve target fill rate and minimize backlog. You'll provide thorough analysis of high dollar purchase recommendations for management review and sign-off. Collaborate with Global Commodity Management, Procurement, Supplier Quality Engineering and OEM suppliers to execute the most cost-effective supply chain solutions for AppleCare. Building the necessary relationships with these contacts to be able to optimally influence and handle partner concerns daily. Work reciprocally with Demand Planning team to improve forecast accuracy. Actively participate in regular and ad-hoc early morning or evening calls with global team and/or vendors. Lead excess & obsolete inventory and daily pack plans for regional warehouses. Providing regular supply status updates to management for backlog recovery and potential supply issues. Perform analysis to identify root-cause and implement creative solutions. Maintaining system attributes to drive accurate buy recommendations. Achieve critical metrics (fill rate, backlog) while maintaining target inventory levels and turns. Execute purchase orders based on requisitions. Managing accuracy of open purchase orders. Ensuring suppliers confirm all purchase orders and provide committed ship dates. Reschedule/modify past due delivery lines and track deliveries until received. Be responsible for the daily reporting and follow-up of all unresolved supply issues and update AppleCare systems with the latest delivery commitments and expedite supplier deliveries as needed. Partner with Global Commodity Manager to drive improvements in supplier performance on critical metrics. Work with warehouse on material receipt issues and resolve any issues daily. Handle repair or credit turnaround with suppliers to achieve target metrics. The candidate will be a creative problem solver is who is passionate about building and maintaining an innovative service parts supply chain to deliver outstanding customer service.

Education & Experience

BS degree in Supply Chain Management, Operations or Industrial Engineering, plus 3-5 years in a service, manufacturing or logistics operation or equivalent. Masters degree minimum of 2 years experience.

Additional Requirements

  • Service Operations, SAP APO, and APICS CPIM certification or similar a plus