Video Operations Engineer
Santa Clara Valley (Cupertino), California, United States
Software and Services
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Supply Chain Content Engineering is a mixture of content encoding/processing support (Video, Apps, Books, Music), CMS tools and process support. We are the grease and the glue within engineering team that builds the largest media store in the world. This role tackles many forms from basic customer service and training, to ticket investigation, to content investigations, to identifying code and system fixes to issues. The team is looking for a highly technical and inventive teammate to help!
- Experience diagnosing technical issues
- Experience with SQL, XML
- Knowledge of process management, metrics and KPIs
- Excellent interpersonal skills, ability to understand technical concepts and communicate with non-technical customers
- Self motivated, constantly looking for areas of improvement
- Customer focus
- Bachelor’s degree, or 4 years equivalent work experience
- NICE TO HAVE
- Familiarity with digital media files and content
- Knowledge of video ecosystem and delivery of large scale video
- Experience with Java programming, scripting
Self-Starter, Team Player, Ability to Meet Tight Deadlines - All cliches, yet all apply to this role and you really shouldn't apply if you can't practically demonstrate experience with each. We run hot, work together and all pull our own weight to keep the worlds favorite media store flowing with content 24 hours a day. You may be newly out of school with a CS degree, have a head on your shoulders and want to make your way into an incredible engineering org - this could be your first step. Inversely, you could have been coding for years and want to look at software from a different angle and want to use your experience and skills to make improvements at a more granular level. That would be great too! The big thing is be a "roll with it" kinda person who loves to fix things all the way to their root cause. You will go beyond the industry norm and demonstrate creativity in problem solving, ability to think dynamically and outside of standard convention, and adapt quickly to new technical areas. We promote innovation and new technology to further improve Apple's hardware performance and user experience. The people who work here have reinvented and defined entire industries with the Mac, iPhone, iPad, Apple TV, Apple Watch, AirPods, HomePod and a multitude of groundbreaking Accessories. We have done the same with services, including iTunes, the App Store, Apple Music, and Apple Pay. The same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. You should join us to help deliver the next amazing Apple product.