Software Triage Manager

Santa Clara Valley (Cupertino), California, United States
Software and Services

Summary

Posted:
Role Number:200144815
Seeking an experienced Software Triage Manager to oversee our software triage team.  The Triage Manager will be responsible for prioritizing team tasks, interfacing with internal customers for work requests, building tooling/workflow to monitor and enhance efficiency, and scaling the team for future expansions in capabilities and volume.

Key Qualifications

  • 2 years' experience in team management
  • Experience in implementing workflow and tooling changes
  • Working knowledge of productivity software such as Microsoft Word and Excel
  • Basic proficiency in JQL, Bash, and MacOS
  • Flexible and resourceful in acquiring new skills upon demand
  • Strong client-facing verbal and written communication skills
  • Good analytical and observational skills; must be detail oriented

Description

• Lead software triage team to ensure quality output for prospective customers • Meet with customers to understand requirements for specific software triage requests • Design and implement new tooling and workflows as needed to improve work efficiency • Track team performance to analyze and identify areas of improvement for training, tooling, and workflow • Provide feedback regarding tools/software used  • Develop systems for work output integrity (QA) • Assist customers with any questions regarding team tooling and workflows • Set daily priorities for completion of tasks as well as long-term priorities for team development • Guide the triage team to fulfill the program’s need and plan for longer-term scalability of the team

Education & Experience

Additional Requirements