Senior Program Manager, Maps Operations Development Team

Santa Clara Valley (Cupertino), California, United States
Software and Services


Weekly Hours: 40
Role Number:200145311
Apple Maps is the most popular mapping application on iOS and continues to grow every year. We offer an incredible, connected experience across the Apple ecosystem – iOS, macOS, Apple Watch, tvOS, CarPlay – and are delivering the future of maps to hundreds of millions of customers. Getting our data to high quality standards across the world, and enabling amazing new data-driven experiences are key priorities for this team. The Operations Development Program team enables Apple to deliver the best data to customers by sorting out the nuts and bolts of complex logistics to execute engineering and operations work on schedule. We are looking for an extraordinary program leader to join this team, with a focus on improving business listings. Program Managers at Maps are experts at lining up the many cross-functional dependencies to help us execute on our mission of building new features and better maps data. This role does not sit within engineering, operations, or product, but instead represents a neutral position to hold all functions accountable to the shared program goals. For this role, we’re looking for an expert Program Manager, who understands the complexities of scaling an operation, can be an excellent partner with engineering, and bring structure to how engineering, operations, and quality teams work together against common goals. You have a love of details, schedules, and straightforward communication, while always driving towards the bigger picture of what has the biggest impact for our users. You are able to spot risks on the horizon, and identify blockers and next steps to resolution with your partner teams. Experience in working with machine learning in an operations context a plus. You’ll plan. Prioritize. Coordinate. Drive. And ship.

Key Qualifications

  • 5+ years of Program Management experience with operations in a technical environment
  • Hands-on experience building and delivering new operational projects at scale
  • Clear track record of project delivery: high quality, and on time.
  • Extraordinary leadership, communication, and organizational skills.
  • Experience working with machine learning projects in an operations context a plus.
  • Experience with long-tail problems such as business listings a plus.


As a member of the Maps Operations Development Program team you will need to Demonstrate excellence in leadership & project management Have effective leadership abilities, ability to plan, organize, and motivate partners to achieve objectives through meaningful timelines and situations of uncertainty. Provide support and accurate information to multiple levels of management, keeping objectives clear and team accountability high. Stay in sync with cross-functional partners across maps Anticipate and drive alignment on the next set of priorities- not just reacting to assigned tasks Think strategically as well as tactically Handle ambiguity in problem definition, have a good handle on business value and have the initiative to work with problems and projects so that they deliver maximum impact. Gracefully adjust to meet changing circumstances such as reorganizations, reassignment of project priorities, and changes in project scope. Look forward and anticipate program problems far enough in advance to fix them before they become an issue. Always on the lookout for opportunities to improve collaboration, and simplify, optimize our approach to enable scale.

Education & Experience

BS/MS MBA degree preferred, or equivalent work experience in technical or operational environment.

Additional Requirements