Customer Solutions Manager - Apple Cloud Infrastructure

Santa Clara Valley (Cupertino), California, United States
Software and Services


Weekly Hours: 40
Role Number:200145464
Be ready to make something extraordinary when you come at Apple. Dynamic, encouraging people and innovative, industry-defining technologies are the norm at Apple. The people who work here have reinvented and defined entire industries with our products and services. The same passion for innovation also applies to our business practices - strengthening our commitment to leave the world better than we found it. You should join the Apple Cloud Infrastructure Engineering team if you want to help deliver the next amazing Apple product.

Key Qualifications

  • In this role you will engage with multiple levels of customers organizations to fully understand their cloud infrastructure needs, provide ongoing updates on product roadmaps and bring essential insights from customer needs to engineering teams.
  • You will partner with engineering management to help plan new product capabilities and additional infrastructure capacity to address customer needs in a timely manner.
  • You will advocate on behalf of Apple Cloud Infrastructure internal customers and become a trusted advisor to engineering, engineering managers, engineering directors and engineering project managers.


WHAT WE’LL EXPECT FROM YOU: 5+ years of experience in cloud infrastructure (IaaS or PaaS) customer solutions management, technical account management or solutions architecture. Ability to facilitate discussions about complex solution design tradeoffs and drive conflict resolution in collaboration with domain experts. Experience with Public cloud deployments. Previous experience as software engineer, SRE or engineering/technical project manager Experience in large scale infrastructure design and deployment projects. Solid understanding of the challenges that face developers deploying large applications on cloud infrastructure. Excellent interpersonal communications skills to lead productive and collaborative meetings. Excellent written and visual communications skills

Education & Experience

Bachelor's degree or higher field, such as computer science, engineering or mathematics.

Additional Requirements