Service Technical Program Manager
Santa Clara Valley (Cupertino), California, United States
Support and Service
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. It’s the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. AppleCare has an immediate opening for a Service Technical Program Manager. In this role as a key technical contributor, you will lead, coordinate and cross-functionally represent, the definition and execution of test and repair processes for Apple's consumer product lines at our world wide service sites. You must thrive in a fast-paced environment, have a strong understanding of manufacturing fundamentals, and possess excellent communication skills. You’ll also need to excel working with cross-functional teams to develop innovative service processes which support large volumes, and deliver high quality, yet are simple to execute and easy to control. Your contributions will make a pronounced difference to the cost associated with service!
- BS or higher in engineering discipline (industrial, manufacturing, or mechanical preferred)
- 5+ years Program Management experience
- 3+ years experience of manufacturing, process, or quality engineering in high-volume consumer electronics manufacturing environment
- Facilitation of regular cross functional meetings desired
- Work experience in a matrix organization desired
- Development of test stations / fixtures desired
The Service Technical Program Manager (TPM) will design, deploy and qualify high quality, high volume screening and repair solutions at contract manufacturer and 3PL sites around the world. You’ll join a team of dynamic TPMs tasked with driving innovative new service processes that will set the bar for quality in the service industry, while reducing our environmental impact, and improving the cost efficiency of service. You’ll be a valued individual contributor in the AppleCare Engineering organization responsible for: - Developing and implementing service screening and manufacturing processes at contract manufacturer and 3PL sites, including designing and executing development and qualification builds - Defining Incoming Quality Control (IQC), Outgoing Quality Control (OQC) and field quality performance data to drive quality and efficiency improvements - Working with operations partners and supplier teams to drive yield, productivity, quality, and cost initiatives into repair and distribution centers - Developing and executing process control plans and audit plans to manage process compliance and quality You will also provide VP-level updates on technical and quality performance, and project status.
Education & Experience
BS or higher in engineering discipline (industrial, manufacturing, or mechanical preferred)
- Ability to travel up to 15%