Platform Operations Business Specialist, Ad Platforms

Santa Clara Valley (Cupertino), California, United States
Software and Services

Summary

Posted:
Weekly Hours: 40
Role Number:200146326
The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions and external support for Search Ads customers. The Platform Operations team is seeking a Business Specialist in Cupertino to support business operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Ad Platforms business and its Search Ads customers.

Key Qualifications

  • Experience (2-3 years) in Advertising Operations or similar customer support role
  • Business level or better proficiency in Mandarin language
  • Experience in a customer support organization focused on customer satisfaction
  • Fundamental knowledge of ad operations and ad delivery services
  • An ability to create and revise email communication quickly and articulate the message to stakeholders
  • Ability to resolve challenges and prioritize workloads
  • Ability to work independently and with a team in a dynamic fast-paced environment
  • Well organized, with exceptional attention to detail
  • Flexible to work with others in multiple time zones
  • Ability to identify and implement required actions quickly in order to accomplish goals,
  • eliminate roadblocks, and create focus
  • Excellent communication skills (verbal, visual, and written) with the ability to interpret
  • data and communicate clearly and concisely
  • Excel in a dynamic environment and function effectively in the context of ambiguity
  • Self-starter, inquisitive and a propensity to socialize ideas and drive innovation

Description

Provide internal and external client support for Ad Platforms systems and technical tools Investigate and solve technical issues Manage support escalations by providing data and analysis to Operations, Engineering and Product teams Monitor, analyze, and report on support efforts to key internal stakeholders Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Ad Platforms business and our Search Ads customers Assist internal Apple teams with policy enforcement and management efforts Promote ongoing education for supported teams on internal tools and products Develop support content and execute training for internal partners

Education & Experience

Bachelor's Degree

Additional Requirements

  • Experience reviewing technical requirements documentation is a plus • Search advertising experience is a plus
  • Developer relations experience is a plus