Account Executive, AppleCare Sales

Santa Clara Valley (Cupertino), California, United States
Support and Service


Weekly Hours: 40
Role Number:200146793
The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare is a key part of the Apple ecosystem, providing integrated support and service that empowers our customers, helps them get the most from their Apple product and contributes to our industry-leading customer loyalty. As part of the AppleCare Sales organization, based in Cupertino, the AppleCare Account Executive will be responsible for driving attach rates with our US national retail accounts. AppleCare is seeking a skilled sales professional with account management experience who will work closely with both the resellers and internal channel sales teams to drive AppleCare sales. The primary role with resellers will be to drive AppleCare sales through product awareness, partnering on sales enablement, sales performance communication, incentives, sales training, etc. This position reports directly to the US AppleCare Business Development Manager and acts as an extended team member of the Apple Channel sales team with primary focus to understand sales trends, strategy, increase mindshare, and partner to drive awareness and identify new ways to promote AppleCare within the accounts. This position requires travel up to 30% of the time.

Key Qualifications

  • Minimum of 5+ years business development and account management experience in the Reseller/Retail market with proven success selling in a services or support sales environment
  • Demonstrated ability in digital or omni channel marketing/business development
  • Proven ability to influence internal sales teams and channel partners using strong relationship and communication skills
  • Ability to navigate highly matrixed organizations both internally and externally
  • Develop and influence relationships with senior-level Apple sales executives to support AppleCare sales goals
  • Excellent leadership and presentation skills
  • Demonstrated professional presentation and analytical skills
  • Evaluate and analyze reporting performance data on a regular basis
  • Demonstrated track record of exceeding sales targets
  • Communicate concisely and clearly, both orally and in written form
  • Ability to travel approximately 30% of the time


You have a proven ability to manage national accounts and cross-functional projects. You have proven presentation and partner management skills, and thrive in a rapid paced environment and a culture that relies on teamwork. KEY RESPONSIBILITIES INCLUDE: - Collaborate deeply with the Channel Sales team; act as an extended team member integrated into all aspects of the account to drive AppleCare awareness, revenue and growth - Work closely with AppleCare Business Development Sales Enablement and Product Management teams to support our partners with the proper tools - Develop strategic sales campaigns, promotions and programs designed to improve AppleCare sales - Identify the AppleCare field sales strategy and implementation plan - Maintain a strong understanding of Apple’s service and support business and policies - Collaborate and influence senior-level Apple executives to support AppleCare sales goals - Work with AppleCare extended teams on service/support operational and administrative issues - Develop and maintain strong working relationships with Senior AppleCare Management and Sales management teams - Demonstrate success in interacting with and achieving results from internal and external senior executives - Passion for customer experience and for delivering the best support experience

Education & Experience

BA/BS Degree or MA/MS/MBA in business or related field

Additional Requirements