Product Manager, iPhone Upgrade Program

Santa Clara Valley (Cupertino), California, United States


Weekly Hours: 40
Role Number:200147747
The people here at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Do you love problem solving and thinking beyond an obvious solution? Do you thrive in ambiguity and teams where little guidance fuels your creativity Apple is looking for a dynamic, highly motivated Product Manager to join the Retail Commerce Digital Experience group. As a Product Manager on the iPhone Product Management team, you’ll be responsible for defining and driving offers that make it easy for Apple Online Store customers to purchase, trade-in and recycle their devices.

Key Qualifications

  • 5+ years of product management experience leading consumer products/offers.
  • Passion for user experience; aptitude to inspire and educate cross-functional partners.
  • Strong decision-making and prioritization skills.
  • Ability to anticipate and resolve problems, with a high attention to detail.
  • Curiosity and pro-activeness with proven creative, fast and critical thinking capabilities.
  • Experience managing and motivating different teams/individuals towards a single vision.
  • Excellent written communication skills, producing clear business requirements in a Waterfall methodology.
  • Thorough knowledge of Apple products and industry.


As a Product Manager on the iPhone Product Management team, you will own and drive initiatives with your passion and vision for the future of online shopping. Combining your technical fluency and a strong sense of user experience, you will deliver a customer experience worthy of the Apple brand. Using diplomacy, program management skills and business insight, you will deliver your projects successfully. Your great presentation and communication skills will enable you to drive an actionable vision and requirements that rallies the team and delights our customers. You will have experience in some of the following areas: e-commerce (including mobile apps), web marketing, trade-in and recycling programs, emerging payment methods. RESPONSIBILITIES: - Be the internal evangelist for the iPhone Upgrade program and other key initiatives. - Collaborate with cross-functional teams to develop strategic products and feature roadmaps. - Act as the customer advocate, build consensus with executives, colleagues, and third parties. - Drive detailed requirement definitions intended for engineering and design. - Represent business interests during design and development phases. - Work with engineering project management to communicate project status, resolve issues, and ensure that high quality products are delivered on time. - Manage cross-functional schedules and report on project health to management, keeping partners well-informed and engaged in key decisions. - Develop launch plans, ensure readiness of the operations, marketing, PR, and support teams. - Measure and report on the efficacy of initiatives and develop action plans accordingly. - Experience with trade-in and recycling programs is a plus.

Education & Experience

BA/BS in Business or Computer Science required. MBA desirable.

Additional Requirements