RCC iTunes Fraud Prevention Specialist

Austin, Texas, United States
Not Available

Summary

Posted:
Weekly Hours: 40
Role Number:200148398
The iTunes Fraud Prevention team is a partnership between our Retail Contact Center Order Administration team and the iTunes Store team. We are seeking a Fraud Prevention Specialist with excellent analytical skills and extensive knowledge of account services. We enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify & stop fraudulent activity and determine the appropriate next steps. This role is located on the Apple campus in Austin, TX.

Key Qualifications

  • 1-2 years experience in customer service or order verification type role
  • - You excel at analytics and employ creative problem solving skills
  • - You demonstrate sound decision-making and good judgment
  • - You have strong written and verbal communications
  • - You are a customer-focused individual with an eye for identifying outliers among data sets
  • - You are able to maintain a positive attitude in high-stress/fast-paced work environment
  • - You are adept working with ambiguity
  • - You have the ability to work and make decisions independently
  • - You are an extraordinary teammate with a passion for customer protection
  • - Able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year

Description

On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and are able to stay self-motivated & customer focused in a highly transactional role while working independently. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture. AS ITUNES FRAUD PREVENTION SPECIALISTS, WE: - Review and analyze transactions, refund requests, and customer accounts to detect abusive or unauthorized activity - Determine appropriate next steps and take action on fraudulent orders, accounts, and refund transactions. - Analyze, identify, and communicate trends - Research and resolve suspected fraud issues from various sources

Education & Experience

Bachelor’s degree preferred, or equivalent experience

Additional Requirements