Conversational AI

Austin, Texas, United States
Software and Services


Weekly Hours: 40
Role Number:200149624
We’re a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a deeply reciprocal place, where everything we build is the result of people in different roles and teams working together to make each other’s ideas stronger. That same real passion for innovation that goes into our products also applies to our practices, strengthening our dedication to leave the world better than we found it. We are looking for passionate engineer to join the team transforming our voice Platform, partnering with highly skilled global and regional colleagues, in a fast paced and exciting environment. Join us and you’ll do the best work of your life — and make a difference in other people’s lives. OVERVIEW OF DEPARTMENT: The IS&T Customer Systems team delivers key applications used in Apple’s Global sites, including the Contact Engineering platform and its integrations with other Contact technology tools. This role is part of the exciting newly expanded Contact Engineering team.

Key Qualifications

  • 5+ years of professional engineering experience
  • Passion for relationships and communicating effectively
  • Understanding of cloud-native architectures, microservices, and open API’s
  • Demonstrated ability to write thoughtful, maintainable code
  • Proficiency with JS, Spring, and Reactive models
  • Strong understanding of application integration patterns, including REST APIs and messaging middleware
  • Strong organizational skills and experience working in cross functional teams
  • Excellent problem solving, critical thinking, and collaboration skills


OVERVIEW OF ROLE: The role is based at Apple’s Austin offices The successful applicant will have a strong technical background be committed to customer experience, be a strong leader and advocate for the global team, and thrive in a fast-paced, dynamic environment. No day at Apple is the same, but key responsibilities for the role include: Unique opportunity to develop and implement technology vision; create direction partnering with business Exceptional opportunity to lead and work with global engineers Product ownership and management of the Voice services that include voice messaging services, outbound services and SIP framework for iOS & macOS Help drive cloud transformation strategy (Architect across inbound, outbound, IVR, SIP, etc.) Deliver artifacts, technical alternatives and architectural designs that meet business requirements Collaborate with members of the backend development team for technical delivery

Education & Experience

BS in Computer Science, or another highly related field

Additional Requirements