Support Engineer

San Diego, California, United States
Software and Services


Weekly Hours: 40
Role Number:200151747
In Engineering Quality & Productivity we are passionate about the customer experience, tooling and software quality, and we’re looking for motivated critical thinkers who would like to play a key role in supporting our internal teams here at Apple. The Engineering Workflow Support team is responsible for ensuring high-quality technical support, troubleshooting and Tier 1 Triage for our internal engineering customers. We work hand-in-hand with our engineers who create and support tools that allow testing for iOS, watchOS, macOS, and tvOS. In this role, focus will be aimed at providing customer support for Engineering Quality & Productivity’s systems and tools, and partnering with engineering teams to ensure quality solutions.

Key Qualifications

  • Strong troubleshooting skills
  • Great critical thinker
  • Composure
  • Politically savvy
  • Strong organizational skills
  • Functional technical skills
  • Strong communication skills (written and verbal)
  • Customer service mindset
  • A desire to solve problems as a team
  • Commitment to keep chasing answers
  • Fundamentals of Python
  • Ability to load balance issues as they occur


In this role, you will be responsible for providing customer support for Engineering Quality & Productivity’s systems and tools. We support multiple teams across Software Engineering, and our focus is to ensure that our internal customers have the tools and support they need for a smooth development process. We handle everything from tier 1 triage to access requests, so we are looking for someone with strong troubleshooting skills, customer mindset and an excellent team mentality.

Education & Experience

B.S or M.S in CE/CS

Additional Requirements