Manager, Interactive Tech QA

Santa Clara Valley (Cupertino), California, United States
Sales and Business Development


Weekly Hours: 40
Role Number:200155634
Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Channel Interactive Technology team manages a suite of systems and tools that enable world-class in-store demo experiences for Apple customers worldwide. As Platform QA Manager, your focus will be managing all aspects of platform and software QA related to our Over The Air (OTA) solutions. These OTA platforms manage demo devices used by millions of customers in Apple Channel stores worldwide. You will work to identify and resolve all quality issues in a dynamic, fast-paced environment. This position requires an individual who can work cross-functionally, synthesize large amounts of complex information, pay attention to detail, and lead a team responsible for multiple concurrent technical initiatives.

Key Qualifications

  • Expert user of macOS and iOS, Apple Apps and services (i.e. iCloud), and Apple hardware
  • Minimum 8-10 years Quality Assurance experience in software required
  • Minimum 3-5 years experience leading Quality Assurance Engineers
  • Minimum 5 years experience in developing and automating using scripting and coding languages (Python, JavaScript, Swift, C++, C#, ObjectiveC, SQL etc.)
  • Experience leading systems quality testing
  • Expert in designing functional and regression testing and writing test cases
  • Have deep understanding of software development and the QA lifecycle
  • Able to provide guidance, direction and monitor the day-to-day function of team of QA Engineers
  • Proven leadership skills, with an ability to work with minimal supervision and inspire cross-functional team members
  • Experience identifying gaps in the requirements or testing processes and able to generate solutions for continuous improvement
  • Attention to detail with excellent communication and organizational skills; outstanding interpersonal skills
  • Ability to function in a fast-paced environment, prioritize multiple projects under tight deadlines and have flexibility to change course based on business needs or environmental conditions
  • Experience with Apple device management tools such as MDM Profile Manager, and Configurator 2 a strong plus


As Platform QA Manager your responsibilities would entail: Lead and develop a team of Quality Assurance Engineers Design end-to-end functional and regression test programs for technical business systems Implement best practice QA test methodologies, processes and tools, including automation Lead the team through ad-hoc and structured tests on a daily basis Summarize test findings, analyze data, and manage bug reporting Lead communication with all Engineering development teams Develop technical documentation including training, installation and FAQs and ensure all of the latest documentation is published for the rest of the team Drive quality out of the QA organization including determining appropriate briefing process, kick-off, radar tracking and escalation, and regression plans. Act as first level escalation for QA needs

Education & Experience

Bachelor’s degree in Computer Science / Computer Engineering preferred

Additional Requirements