Operations Engineering Sustainment Manager
Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain
The Operations Engineering Sustainment Manager is responsible for supporting device monitoring, inventory, changing management, processes’ and systems integration. A successful Operations Engineering Manager is a natural leader and facilitator; is driven, organized and detail oriented; excels in program/ project management; communicates with ease at all levels; thrives in an ambiguous, ever fluid environment; is adept at taking action and resolving conflict; manages through relationships and influence; and is at ease in high stress environments.
- Excellent management and communication skills
- Comfortable in a dynamic development environment
- Excitement and passion to create amazing products
- Outstanding team leadership and driven to innovate
- Engineering background working with complex systems
- Expert in securing sensitive hardware
- Strong history of operational planning in dynamic environments
You will lead the Operations Engineering team and be the primary operations interface to the core product development team, software, test and other functional organizations within Apple. As the owner of the product, either through direct involvement and/or influence, you will ensure successful operations and day to day device management. • Oversee a team of direct reports, in support of systems integration and manage day to day operations of new devices, to include: data collection, programatic safety requirements, training and engineering field testing/validation of the prototype and prototype systems. • Ensure day to day operations comply with Apple operational and safety guidelines. When necessary, work with the appropriate teams to create new guidelines and Standard Operating Procedures. • Provide solid documentation and metrics that allows performance and quality to be tracked over time. • Ensure secure delivery of sensitive devices and associated data. • Develop creative solutions to allow for discrete development operations. • Gather and focus diverse cross-functional teams’ requirements and implement procedures to capture required data • Work to build device management solutions and tools for Apple devices to allow for continuous remote monitoring. • Work with Apple's platform and technology teams to understand and perform operational and integration testing throughout device usage. • Provide periodic performance and strategy updates to senior management. • Look to solve problems rather than report on them.
Education & Experience
Bachelors in Systems Engineering, Mechanical Engineering, or related field. Masters degree (MS or MBA) a plus.