iPhone Upgrade Program Manager - AMR

Santa Clara Valley (Cupertino), California, United States
Sales and Business Development


Weekly Hours: 40
Role Number:200157237
Apple Retail is looking for a highly motivated individual to join the Retail Market Development team to manage the iPhone Upgrade Program for AMR and identify new opportunities driving upgrades and customer retention at Apple Retail. The individual will set the future vision and will be responsible for ensuring the success of the program from a customer experience, performance and operational standpoint. We are looking for someone with a strong combination of strategic thinking, drive for results, detail orientation and customer focus. The ideal candidate will thrive under pressure and build effective relationships to work extremely cross-functionally throughout Apple Retail and Apple Inc.

Key Qualifications

  • 3-5 years of relevant business development, consulting, strategic program management, and/or operations experience, MBA preferred
  • Big-picture thinker with a strong desire to move the needle and drive results
  • Proven success in building relationships and quickly establishing credibility
  • Ability to lead and influence others cross-functionally without direct authority
  • Ability to manage through ambiguity
  • Robust analytical skills, fluent excel and not afraid to dig into the numbers
  • Ability to create storylines and effective presentations
  • Data driven mindset with strong sense of conviction
  • Passionate about retail and the customer experience
  • Resilient with positive outlook


In this role, you will: Develop a future vision, strategy, and plan for programs that drive upgrades and customer retention for Apple Retail in AMR Analyze and understand the programs performance and customer experience to identify improvements and set the roadmap to deliver on the vision Develop and present business cases to Apple Retail leadership for program investment Lead cross-functional teams across stores and online to launch AMR new upgrade programs or enhancements across stores and online Manage the day-to-day business, operations and success of the program Research industry level trends and competitive landscape to develop market insights and become the subject matter expert

Education & Experience

Additional Requirements