Engineering Program Manager & Product Owner

Santa Clara Valley (Cupertino), California, United States
Software and Services


Weekly Hours: 40
Role Number:200158636
We at Apple build stuff to amaze our users with ultra fast thoughtfully designed and carefully crafted solutions. We are not just any team but a highly motivated fast paced and ever evolving closely knit team of individuals looking to get more to scale to new heights.We have a thing for individuals like yourself who don’t stop at mediocrity or don’t settle for anything less than perfect. Apple's Service Management team builds global, business critical applications in the service management space. We build global service, repair and order management products to empower our partners to conduct service business with Apple worldwide. Apple's Service Management team features a collaborative environment with creative people and latest technologies. Engineering excellence is expected and encouraged. Come, join us in crafting solutions the world doesn’t know of yet! We are looking for an extraordinary Engineering Project Manager with deep understanding and genuine passion for running programs, building complex cross-functional products and components in Apple’s fast paced environment using top of the line cutting edge technologies. You will manage technology initiatives across Applications and Products in Service management space to support worldwide service business.

Key Qualifications

  • Looking for a seasoned Engineering Project manager with strong experience in delivering highly cross functional projects and programs using latest technology stack
  • 5+ years combined experience in engineering and project management
  • Experience project managing complex, cross functional projects
  • Solid understanding of software development and release processes
  • Detailed project tracking and track record of meeting work you're doing
  • Strong engineering / technical background
  • Knowledge of key architecture components
  • Excellent communication and collaboration skills and ability to multi-task
  • Ability to filter and distill relevant information for the right audience
  • Understands and deals well with rapid development cycles; remains flexible and calm in the face of ambiguity; drive clarity. Ability to create and execute plans in ambiguous setting
  • Experience in working in a large enterprise, with a global environment, across multiple timezones and geographies
  • Experience working with vendors and contractors
  • Able to fit in well with a team, understand capabilities and priorities
  • Able to effectively interact, influence and communicate at various levels of the organization
  • Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
  • Exhibit a deeply curious mindset about new ideas
  • Self-motivated; driven to achieve and exceed expectations


Employ innovative techniques, working collaboratively with other team members and business stakeholders during the full lifecycle development process – including requirements analysis, design, development, deployment, testing and maintenance. In addition, lead the team in delivering solutions at the highest standard that meets business and Apple goals, while maintaining industry and Apple Information Technology best standards. In the process you will work with client and server engineering teams, solution architects, multitude of Cross functional partners, many Business partners, BPR team, QA/QE ,Automation, Devops and Operations team. You will lead these cross-functional teams with only consultative direction from management. In addition, this role will be responsible for the following: Successfully develop and execute work plans by leading scope, schedule, deliverables, and resource allocation Actively and expertly collaborate with business and engineering teams on innovative solutions, requirements, scope, and project deliverables Proactively identify and communicate project issues and risks Prioritize issues while negotiating and setting appropriate expectations with team members, stakeholders and senior management Prioritize team activities and drive resolution of issues across all areas of the project Lead the development of technical documentation and post-launch support

Education & Experience

BA/BS in Computer Science or equivalent 5+ years of related experience.

Additional Requirements

  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.