Senior Program Manager, IS&S Partner Operations

Santa Clara Valley (Cupertino), California, United States
Software and Services


Role Number:200159637
Come be a part of one of the fastest growing businesses at Apple. Apple’s Internet Software & Services partner operations team is seeking an experienced, thoughtful, and daring technical program manager to enable partner integrations and ongoing platform management. We are seeking a future-focused builder who loves to translate business vision into impactful requirements, and then see those projects through to conclusion. You are comfortable in gray, you are creative, you love to understand the ins and outs of an implementation, and you enjoy finding winning resolutions. You have a high level of integrity and sense of urgency to “make things happen”. You can balance the needs of multiple teams and maintain a strong sense of empathy for your partners. You are able to clearly communicate to a group of senior leaders.

Key Qualifications

  • High-energy and collaborative program manager with 8+yrs experience with internal and external projects
  • Experience dealing with diverse teams across business and engineering
  • We seek experience working collaboratively with external partners
  • A clear track record of making a difference in the projects you drive!
  • Naturally accountable and responsible
  • Self-starting, proactive, adaptable, and self-sufficient
  • Strong communication and presentation skills (written and verbal) to all levels of an organization
  • Strong technical proficiency with a desire to learn more
  • Experience documenting processes, customer experience, and/or requirements for internal and external partners
  • Thrive in a collaborative environment


Act as the end-to-end integration owner for new partnerships (leading discussion on standard methodologies, customer experience, and impact of technical implementation decisions) Own the requirements capturing for new features, platform capabilities, and partner launches Develop an in-depth understanding of the back-end systems to be able to see around corners and mitigate issues before they occur Transition manual processes to automated and scalable ones Lead project to onboard new integrators to enable scale across services and verticals Manage existing integrators across carrier billing and bundling programs with a focus on improvements in process and execution

Education & Experience

BA/BS required 8+ years of relevant experience

Additional Requirements