Global Operations Manager - Apple Pay Transit

Austin, Texas, United States


Weekly Hours: 40
Role Number:200162974
The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry- leading environmental efforts. Join Apple, and help us leave the world better than we found it! We are seeking a Global Operations Manager to support operational workstreams across programs. This role requires you to deeply understand launching and sustaining Apple Pay programs globally as well as taking care of merchant partners. We need an inspiring leader who will support, document, and train regional members of the operations team. You will develop a scalable solution by identifying key opportunities to build and optimize the workstream. The team needs a proactive, driven individual who is comfortable working in a global, matrix, fast-paced environment. Basic program management skills are also highly desired.

Key Qualifications

  • Excellent verbal and written communication skills with the ability to communicate at all organizational levels.
  • Experienced in facilitating external partner communications (e.g. presentations, conference calls, and emails).
  • Flexible and have an open working style, with an ability to quickly establish trust and credibility.
  • Can influence decisions, introduce new ideas, and lead change through collaboration, and leadership.
  • Attentive to detail and have a strong level of customer focus.
  • We are looking for high level of integrity, passion in providing this vital service to the platform and sense of urgency to "make things happen".


- Lead global workstreams with partners in the areas of launch readiness, reporting/analytics, production support, customer care. - Engage with colleagues across the regional business operations teams in order to educate and transition key activities for ongoing support. - Engage with cross-functional teams (e.g. Business Development, Marketing, Server & E2E, AppleCare, Finance, Analytics & Reporting etc.) to facilitate the program. - Provide day to day account management of transit partners and monitor overall performance and drive any issues to resolution. - Lead change. Work side by side with your partners to find opportunities to automate, streamline, and optimize processes effectively within the Apple culture. - Influence decisions and change management through collaboration, leadership and a customer-focused approach. - Synthesize complex issues into a clear story and/or assess operational opportunities.

Education & Experience

Bachelor’s degree or equivalent desirable, preferably in operations. 8-10 years + experience as an Operations Manager.

Additional Requirements

  • Experience working with transit agencies, transit operators, transit integrators
  • Solid ability to operate autonomously across multiple teams in a matrixed organization.